Lumber Liquidators Customer Reviews

Store Details

Store Ratings* Summary


Lumber Liquidators
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.6
Would Shop Here Again: 8.8
On Time Delivery: 8.8
Customer Support: 8.5

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Lumber Liquidators


Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 8 Customer Support
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iamcev
11-21-2009
the asst manager at Store 028 in Cleveland was highly communicative, effective and courteous. Quick response emails kept me apprised of delivery expectations, which were met on time as committed. I haven't used the product yet, but the service was...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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LuvMyFloors
11-21-2009
I love this floor , the prices , so much my son is redoing his home...thanks....
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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chex78@yahoo.com
11-20-2009
This was a great experience and I look forward to doing business with the company again. The product order is of great quality and will add a warmth to our home.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-19-2009
Lumber Liquidators promptly responded to my question via email about the samples I ordered and also provided excellent service via phone prior to filling our final order.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Dave W
11-18-2009
Prompt response to the samples I requested, accompanied by a lot of useful information about the flooring. Great job!
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 5 Customer Support
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Janet B.
11-17-2009
Your website says that the moisture barrier is only needed for installation over concrete, yet your store manager told my husband we needed it for installation over a plywood subfloor, and he even said he disagreed with the website.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-16-2009
I have not yet received my wood floor samples - this is the third time I have told you!! Please send ASAP
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 9 Customer Support
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Beth
11-15-2009
Some of the items were not in on time, so I purchased elsewhere (ie my install kit). Also cancelled a reducer that was taking awhile as I found that another piece of trim that I ordered and had worked just fine.
Overall Rating 6 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-13-2009
Took too long to receive it.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-13-2009
The quality of this butcher's block is extremely high and I am very satisfied.