GuitarCenter.com Customer Reviews

Store Details

Store Ratings* Summary


GuitarCenter.com
Customer Certified
Over 25,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.8
On Time Delivery: 8.8
Customer Support: 8.6

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of GuitarCenter.com


Overall Rating 6 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 7 Customer Support
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bj73
11-19-2009
didn't receive all of my order. It was resolved with 1 phone call.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
11-19-2009
Order was shipped in a very timely manner - arrived in perfect condition - all items were shipped together - just a great experience which I have come to expect from GuitarCenter. Thanks.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
11-19-2009
THE PACKAGING OF THE CYMBALS I ORDERED WAS A LITTLE CRUDE. I PURCHASED 2 CYMBALS AND LUCKILY THE WERE NOT CRACKED FROM SLIDING AROUND IN THE BOX
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 9 Customer Support
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1 Sancho
11-19-2009
Hard to tell from the photos what you're getting for volume pots. One was missing from original order. Waiting to see if billing/order sorts out. Customer svc is helpful.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Dr. K
11-19-2009
I am very happy with the amp I purchased from the Outlet. It is as advertised.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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luckyduck509
11-19-2009
I was very pleased to learn that there were no charges to ship a gift card to me. Although I live only about 10 miles from the store, it can be a hassle with the bridge traffic and road construction. My grandson will be vey pleased with the card.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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boom booms
11-19-2009
good experience for me as always with GC - I also occassionally pick up stuff at their local store if an emergency comes up during a session
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 0 Customer Support
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Joe Keyboard
11-19-2009
The order arrived 1 day late.
Overall Rating 1 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 3 Customer Support
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famigliascott
11-17-2009
Guitar Center should not be selling items it cannot deliver.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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Git-R-Guy
11-17-2009
Great product, great delivery time, easy to buy online.