James Allen Customer Reviews

Store Details

Store Ratings* Summary


James Allen
Customer Certified
Over 1,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.5
On Time Delivery: 8.7
Customer Support: 9.0

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Satisfactory Satisfactory
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Reviews of James Allen


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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brian
11-29-2009
I was a little apprehensive to buy over the internet but found that this was the way to go. Good customer service and great quality.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-24-2009
The only minor "bad" thing that I have is that the tracking number that was provided to me was one for a FEDEX shipment, but the actual package was sent through the USPS making it impossible for FEDEX to track.
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 7 Customer Support
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lilricobull
11-20-2009
James Allen Staff was great they helped me every way possible. I ordered the Items on line and had them sent to an APO so the delivery issues I would not place the blame on them.
Overall Rating 6 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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Tristina
11-20-2009
The quality/packaging is very good, but just it takes too long (10 business days?) to get the ring shipped.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Bermuda
11-16-2009
Very Satisfied with the overall purchase and support.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Mikiemike120
10-27-2009
Overall a great way to buy.... You get to shop for what you want without someone trying to sell what they want to get rid of.
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Russell R.
10-27-2009
I was relatively nervous about making such an important purchase online but all of the customer representatives were very helpful in answering the questions I had. I recieved my ring today and am very satisfied with my decision and james allen....
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
10-26-2009
Outstanding! I'm always so impressed with James Allen, their services, and staff. It's a pleasure doing business with them.
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 6 Customer Support
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Online Shopper
10-25-2009
Promised delivery on the 19th and did not receive until the 25th. We were married on the 23rd.l
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Soon to be married man
10-25-2009
I highly recommend you go to as many other jewelry stores and find what you like then go on JamesAllen.com to save big dollars for the same thing. I have recommended this site to everyone and anyone looking at jewelry.