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James Allen Customer Reviews

Store Details

Store Ratings* Summary


James Allen
Customer Certified
Over 1,000 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.0
Would Shop Here Again: 9.0
On Time Delivery: 9.2
Customer Support: 9.2

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of James Allen


Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
02-07-2012
Everything was fine except I was disappointed that the diamond information as far as clarity characteristics wasn't fully stated on the webpage.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
02-04-2012
Thank you so much for everything. My fiancée loved the ring. You made me look very good. I had some questions and requests and Hilary took excellent care of me. Thanks James Allen nd Hilary specifically. I will definately recommend you to others.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 7 Customer Support
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greg
01-28-2012
the ring was delivered on time, was quite beautiful and I am quite satisifiedthanks
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Canadian_ON
01-19-2012
Great customer service! I wanted my order to be held at the FedEx station, so they said I should just add "HOLD FOR:" in front of my first name, however, this did not work and the product was attempted to be delivered to my house, which would have...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Josh
01-19-2012
I am very impressed with James Allen. I needed an engagement ring by a certain date since I would be fling to the Caribbean the day after to propose to my fiancee, not only did they get the ring to me on time they contacted me throughout the...
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
01-14-2012
Product was even better than expected. My diamond did get delayed by a security check and because of a lack of internet access it arrived a day later, but customer did what they could conserning the situation
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Steven
01-12-2012
Although there was a delay in completion of the product, it was still worth the wait.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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den583
01-04-2012
Item is beautiful, the sheer variation of staff dealt with were terrific and the only issue was the inscription submitted on the web form was not done and has to be done locally now.One suggestion though, each day I was contacted by a different...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
johnnybgood
01-04-2012
I just received my package and i never being happier when i opened the box, i seriouslyrecommend this company to my family and freinds, you pay what you get,good price and good qaulity.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
drnsp
01-03-2012
Excellent customer service. Kept me informed the entire way. Super fast shipping to Canada

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