Educators Publishing Service Customer Reviews

Store Details

Store Ratings* Summary


Educators Publishing Service
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.0
Would Shop Here Again: 9.2
On Time Delivery: 9.2
Customer Support: 8.9

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Good Good
Icon: Satisfactory Satisfactory
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Reviews of Educators Publishing Service


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Lau
12-31-2009
Good!!!
Overall Rating 6 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 6 Customer Support
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Online Shopper
12-30-2009
It was slightly frustrating to be unable to receive the order in a more timely manner. However, I love EPS products and it was well worth the wait.
Overall Rating 7 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
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Marija
12-28-2009
The shipping information did not include details about Canadian tax paid nor any Canadian business number. As such, I was charged brokerage fee by shipper (close to half of the purchase price) and paid duties once more. Brokerage fee is...
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 6 Customer Support
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Online Shopper
12-27-2009
Order took almost 2 weeks to arrive. I was worried it would not arrive by Christmas, since it was a gift. I would have liked to have a way to track the package, so I could have been reassured it was coming. I tried to call, but the office was...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Vicki
12-11-2009
Overall, my experience was great!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
12-10-2009
I am very happy with the service I received. My materials came in quickly and were just what I was expecting.
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 3 Customer Support
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Books
12-04-2009
Called by phone to order for a bookstore. Can't remember the reason but I was told to go online and order. Inconvenient for me when I was already on the phone with someone.
Overall Rating 5 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 5 Customer Support
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Sandy
11-30-2009
I was disappointed that the order took longer than I expected (11 days).
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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AppleTree
11-23-2009
I have a small montessori daycare at my house 4 of my students read 25 books from your company and they are looking forawrd to finish 5 more and others have started their first reading level and they enjoyed it. Please Keep up the good service.
Overall Rating 7 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
11-23-2009
I am a long time EPS customer and will continue to purchase;however, I don't like having to respond to these surveys as frequently as I do.