Luggage.com Customer Reviews

Store Details

Store Ratings* Summary


Luggage.com
Customer Certified
Over 1,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.7
On Time Delivery: 8.9
Customer Support: 8.4

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Luggage.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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beans
12-09-2009
GREAT Customer Service and you made the return of a defective piece of luggage extremely easy. Thank you so much for taking good care of my needs.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Marbury
12-09-2009
I was EXTREMELY satisfied with my purchase!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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tlaz
12-08-2009
This was an excellent computer roller bag. Thanks.
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 7 Customer Support
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HappyCanadian
12-08-2009
While I have received my order from you and have answered the questions to the best of my ability , I have not seen the product as it is a Christmas gift and I had it shipped to the recipient's home. I will know better after the 25th. of Dec.
Overall Rating 3 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 3 Customer Support
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JJ
12-06-2009
2 items supposedly shipped and credit card charged; tracking on 1 item said "Billing Information Received" for a month; 2nd call to Customer Service learned item had been discontinued; credit card to be credited (2-3 weeks); 20% off coupon has not...
Overall Rating 10 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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teefleur
12-04-2009
Fast delivery, very nice luggage which my teen granddaughter will LOVE! Prices seem reasonable, free delivery. I would definitely consider ordering from Luggage.com when I next shop for travel bags.
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Margie
12-03-2009
I am very happy with the merchandise quality and price. I have no complaints to register. It was a pleasant experience
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-27-2009
thanks
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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viper
11-25-2009
just got our purchase today...works great and was about 10 days sooner than expected...awesome!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 9 Customer Support
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Rider Green
11-23-2009
It is difficult to return email and advise that our order had not arrived since November 9th. There is no place on your emails to say our order has not arrived yet.