WineChateau.com Customer Reviews

Store Details

Store Ratings* Summary


WineChateau.com
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.8
On Time Delivery: 8.9
Customer Support: 8.4

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of WineChateau.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Kaziu
11-24-2009
perfect service and prices
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
11-24-2009
When you first took my order I was receiving a case of 2005 Crane Lake cabernet.....I originally wanted 2007....but I was told you were out of that and I would haave to take 2008. So I was a little disappointed.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Mike W
11-24-2009
It seems delivery service gets faster each time I order! 2 days at most.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-24-2009
Wish shipping wasn't so pricey
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Wino17
11-23-2009
This was my first purchase from WineChateau.com and I was very pleased with every aspect of the purchase, the availability of the items I was looking for, the prices and the fast shipping.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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terryd
11-23-2009
couldn't believe how quickly the wine arrived at my doorstep after ordering. one of the best on-line experiences i've ever had.
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 4 Customer Support
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OhioLimoncello
11-22-2009
My order for (12) total bottles of wine did not match what WineChateau.com shipped. They shipped (10). Order was delivered on a Saturday. WineChateau.com does not offer Customer Support by phone on Saturdays.
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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sandy
11-22-2009
I ordered 6 bottles of one wine and 1 of another and got 7 of one instead. It wasn't a big enough deal to send back or complain but it wasn't exactly what I ordered but I was thrilled to find wine from this particular vineyard reasonably priced.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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cnl007
11-20-2009
It was a great to find a great place online since we are so far away from the big city. If you plan ahead then this could work out for those who are in the sticks. Thanks sooo much.
Overall Rating 1 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 2 Customer Support
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Gandalf
11-19-2009
I ordered 11/09 for deivery by Thanksgiving. I received a message that my shipment was delayed; there was NO CONFIRMED DELIVERY DATE! I expect delivery prior to Thanksgiving Day without fsil. I have received no further communication!