ACLens.com Customer Reviews

Store Details

Store Ratings* Summary


ACLens.com
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.2
On Time Delivery: 9.0
Customer Support: 9.0

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of ACLens.com


Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 10 Customer Support
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rosie
02-08-2010
After over a week, I had to contact Customer Service to find out why my order had not shipped. I didn't receive a repoy from CS, but soon received an email saying my contacts were on their way.
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
02-08-2010
There was a problem and my order was delayed. I was not contacted, I had to contact you. it took 4 days for my order to ship.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 6 Customer Support
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lizzy23
02-07-2010
Thr first Gentleman that helped me did not know how to help me or anything that had to do with my order.
Overall Rating 3 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
02-07-2010
Product was not in stock have to wait a month seems like a very long time to wait for a product that the company represents
Overall Rating 6 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 6 Customer Support
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Online Shopper
02-04-2010
I was unhappy with how long it took to verify my prescription with the doctor's office, even though it had not changed and was a reorder from what I've bought in the past.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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KH
02-01-2010
Very quick confirmation with my doctor and fast delivery!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Jeannie
01-31-2010
Lenses arrived in perfect condition. I was also impressed with their professionalism in having me get a new prescription before they would order them for me. I had to update my prescription. Good business practice!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
01-29-2010
I am concerned that I sent my prescription to you but ACLens called my doctor for a prescription and I was charged $20.00. I am working on this since I should not have been charged and you had no need to contact my doctor.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Al
01-29-2010
As a repeat customer, I'm always impressed by your prices and quick shipping. I ordered before Christmas and received my order before Christmas - incredible. They definitely filled my order the same day. Thanks again!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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LauraD
01-28-2010
You had the best price anywhere!!! Thank you!!