L'Occitane Customer Reviews

Store Details

Store Ratings* Summary


L'Occitane
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.2
On Time Delivery: 9.3
Customer Support: 8.9

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Satisfactory Satisfactory
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Reviews of L'Occitane


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Jan-o
11-24-2009
I was very impressed by the packaging of my product - a foaming bath gel Christmas present for my daughter. I know she'll love it even before it's opened! Great job!
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Smagus
11-24-2009
Your products are expensive and I can afford to use them only sparingly; however, they are luxurious and of high quality.
Overall Rating 1 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-24-2009
THE ITEMS I ORDERED WERE NOT IN THE PACKAGE, AS THEY WERE OUT OF STOCK. CUSTOMER SERVICE WAS POLITE AND RESOLVED THE PROBLEM BY ISSUING A FULL CREDIT. I WAS DISAPPOINTED BUT THINGS DO HAPPEN.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-23-2009
I don't receive my products!!!!! But Fedex say they delivered!!!!!!!!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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smajor
11-23-2009
Best mail-order cosmetic/beauty supply company ever - plus BEST products in the world!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Auntie J
11-23-2009
I was given the soaps for xmas last year and now I don't want to use anything else. They make my skin so soft. I love them. That is why I purchased some for gifts this year.
Overall Rating 4 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
11-22-2009
I placed, an order -- two days, after placing order, L'Occitane, ran a promotion (25% off total purchase.) I called customer service, asked, if I could get price adjustment, and I was told "No" - Love your products, Hate your customer...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-22-2009
L'Occitane has been my favorite for years. I am always satisfied with their products.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Gerry
11-22-2009
L'Occitane is the BEST!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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kcook
11-22-2009
This is my second time ordering from L'Occitane. This order took a little longer to process but once processed delivery was on time.