Hatcountry Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 8.2

Hatcountry
BizRate Certified Ribbon Customer Certified
Over 1,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 8.3
On Time Delivery: 8.5
Customer Support: 8.3
Products Met Expectations: 8.4

*Ratings are for the past 90 days only.

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Reviews of Hatcountry


Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 5 Products Met Expectations
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Online Shopper
11-08-2009
The orignal hat I bought was made in the USA so I thought I would buy another and behold it is made in China. Is nothing made the in the USA anymore?? I want to buy an American made hat.
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 2 Customer Support
Products Met Expectations 6 Products Met Expectations
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Online Shopper
11-06-2009
I felt the exchange process was very costly and took too much time. and the guidence for size was not helpful at all
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-05-2009
I was impressed by your service. A hat went on sale just hours after I made my purchase and I contacted your customer service and was told that I would receive the sales price. You have made a customer for life.
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 3 Products Met Expectations
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Online Shopper
11-05-2009
I have received my purchase, but it had some flaws, I am going to keep it and try to make it work.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-02-2009
great hat,i wanted an all around hat no matter what the weater was outside.i would buy again.
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 3 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
11-02-2009
no email order verification on an order over $100. no notification that items were on backorder and that despite on item being in stock, both items would ship together. no attempt to make customer happy.
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 8 Products Met Expectations
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Online Shopper
11-01-2009
I found a boot sizing chart on another website AFTER I had made my purchase from Hat Country. This would have prevented my purchase of the wrong size from HC, for which I am now having to pay shipping and wait weeks to correct
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
10-23-2009
I was notified the size I had ordered(lg) was unavailable but that I could choose either a x-lg or med. I chose med & received confirmation that my order was changed from large to med. When hat arrived, it was x-large but Proved to be ok fit....
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
10-19-2009
The moccasins that I ordered to be delivered to my mother's address arrived in day, not weeks, of placing the order. We were both very pleased.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
10-19-2009
Thanks easy purchase on internet, glad I met you. Have a good year with your sales