Gordon's Jewelers Customer Reviews

Store Details

Store Ratings* Summary


Gordon's Jewelers
Customer Certified
Over 2,500 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.4
Would Shop Here Again: 8.5
On Time Delivery: 8.6
Customer Support: 8.4

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Good Good
Icon: Satisfactory Satisfactory
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Reviews of Gordon's Jewelers


Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 3 Customer Support
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Online Shopper
12-02-2009
I ordered an item that was advertised as new online. The product I received was used. A total waste of my time and money. I question Gordon's business ethics as well as their parent company Zales.
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
12-02-2009
I LOVE GORDONS I JUST HATE THAT THEY CLOSED MY ACCOUNT ,BECAUSE WE HAVENT USED IT IN WHILE , MOST OF THE ITEM I BOUGHT WAS PAID FOR IN CASH ,BUT I LIKED HAVING MY ACCOUNT THERE IF I WANTED SOMETHING THAT COST ALOT. .
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-30-2009
Excellent web site and delivery.
Overall Rating 7 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 6 Customer Support
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queenroo
11-30-2009
order was slow to come, but did come. I did like the item I ordered.
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-29-2009
Was offered a discount by an e-mail from Gordon's but did not enter it online and could not contact anyone right after the purchase. Would like to know if it can be applied now.
Overall Rating 6 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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Lady T
11-28-2009
I returned my item to the Deerbrook Mall store and the salesperson told me that I could not return my item there unless I exchanged it for something else. She instructed me to go to Greenspoint Mall which was a long distance. Not a happy camper.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Katie
11-18-2009
I think Gordon's is the best Jewelers' store aroung. I have never had a bad experience with either purchasing nor paying my bill.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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jojo
11-12-2009
I love gordons....
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
11-03-2009
I appreciate their service and their product!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 4 Customer Support
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rabbit
10-28-2009
Website was down when I wanted to fill out a credit application. I was not happy that customer service said I could not be helped by them.