The Cigar Hut Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 8.7


The Cigar Hut
BizRate Certified Ribbon Customer Certified
Over 1,000 customers have rated this store since 2007
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.7
On Time Delivery: 9.5
Customer Support: 9.0
Products Met Expectations: 8.4
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of The Cigar Hut

Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 3  Products Met Expectations
Read full review 		Online Shopper
07-01-2009
i thought the cigarillos 2 fers were bigger like the pic shows they keep turning off
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-22-2009
I found it interesting that when I tracked the shipment UPS said it was on-time and would be delivered 6/19. 20 mins later there was update saying it would be delivered on the 22nd. When I got home on 6/19 my cigars were there. A pleasant surprise.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-10-2009
i don't smoke, but this gives me a way get gifts for my friends. so thank you for your services and professionalism.
Would Shop Here Again: 2  Would Shop Here Again
On Time Delivery: 6  On Time Delivery
Customer Support: 6  Customer Support
Products Met Expectations: 6  Products Met Expectations
Read full review 		Online Shopper
06-03-2009
i was charged multiple shipping charges for what should have been one combined shipping charge. The freshness of the cigars is not satisfactory and they are VERY dry. NOT HAPPY.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
05-05-2009
I was using one other cigar company for 15 years. This the second time I used Cigar Hut. I will use you folks in the future
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
04-29-2009
I did not receive my complete order but the paper work said that I did.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
04-27-2009
I will reorder for sure, but please stop with all the survey questions. this is the 4th survey. Once should be enough.
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 5  Products Met Expectations
Read full review 		Online Shopper
04-27-2009
The cigar wrappers come off too easily when you hold them. Too dry, but I am trying to revitalize them.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
04-15-2009
great prices,outstanding selection.easy to locate and order.
Would Shop Here Again: 3  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 5  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		Online Shopper
03-26-2009
Your inventory showed product available. several days later I get a note the merchant canceled the order due to no inventory. the previous delivery took 2+ weeks after they processed the debit card. I am not likely to return.
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