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The Spa Depot Reviews

05/20/2013
The Spa Depot sells a wide range of spa & hot tub accessories & supplies such as hot tub chemicals, replacement spa covers and filter cartridges.
Circle of Excellence - The Spa Depot

2012 Platinum

Circle of Excellence

3 years

The Spa Depot Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

9.4 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.4 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 96% 94%

Neutral

 2% 2%

Negative

 2% 4%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.9 out of 10

Design of Site:

8.9 out of 10

Satisfaction With Checkout:

9.1 out of 10

Product Selection:

9.0 out of 10

Clarity of Product Information:

9.0 out of 10

Charges Stated Clearly:

9.4 out of 10

Price Relative To Other
Online Retailers:

8.7 out of 10

Shipping Charges:

8.9 out of 10

Variety of Shipping Options:

8.7 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.3 out of 10

Order Tracking:

9.4 out of 10

Product Met Expectations:

9.5 out of 10

Customer Support:

9.2 out of 10

Product Availability:

9.5 out of 10

Returns Process:

8.3 out of 10

Recent Reviews for The Spa Depot

Showing 1 - 10 of 752
  • Ratings for the site & Shopping Experience
    May 20, 2013
    I live in Shelton, and have no way to buy the chemicals I need for my hot tub. The web site is great in offering the checicals I need, they are VERY fast, the last order came the next day. I love that it is shipped UPS, I don't ... Read full review »
  • Ratings for the site & Shopping Experience
    May 20, 2013
    Lasy heat blanket deteriorated in a few months. How long are they supposed to last??
  • Ratings for the site & Shopping Experience
    May 9, 2013
    You should secure the page where I had to add my password and address information.
    Ratings After Purchase Has Been Made
    May 20, 2013
    This review is "highly" satisfied with the purchase experience at The Spa Depot.
  • Ratings for the site & Shopping Experience
    May 20, 2013
    This review is "quite a bit" satisfied with the purchase experience at The Spa Depot.
  • Ratings for the site & Shopping Experience
    May 20, 2013
    This review is "highly" satisfied with the purchase experience at The Spa Depot.
  • Ratings for the site & Shopping Experience
    May 20, 2013
    I was wondering if I would ever be given a coupon, I am retired Military(discount) and I have been a pretty good customer to Spa Depot. Other than that the experience has neen Excellent. Thanks.Sinerely,Mr. Ernest Cordova
  • Ratings for the site & Shopping Experience
    May 20, 2013
    I am very pleased with the wonderful service and great product quality from Spa Depot. They kept me informed when part of my purchase was on back order. This meant a lot to me.
  • Ratings for the site & Shopping Experience
    May 20, 2013
    This review is "highly" satisfied with the purchase experience at The Spa Depot.
  • Ratings for the site & Shopping Experience
    May 20, 2013
    Spa Depot has some of the best prices on the net for spa products: filters, chemicals, test strips. Will definately order from here again!
  • Ratings for the site & Shopping Experience
    May 20, 2013
    Ryan in tech service was excellent
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