Monterey Bay Customer Reviews

Store Details

Store Ratings* Summary


Monterey Bay
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 7.9
Would Shop Here Again: 8.0
On Time Delivery: 8.0
Customer Support: 8.0

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Monterey Bay


Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Weezie
11-28-2009
This is the first time Monterey Bay sent an incorrect item. The style number was correct just the wrong item was shipped.
Overall Rating 1 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 3 Customer Support
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Marie
11-25-2009
I have not received my order which was placed Nov 6. there was a problem with my credit card so I sent a check weeks ago. where is my shipment?
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Ludmila
11-25-2009
Quality and choice of your goods are pretty good but prices are sometimes too high.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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SHIRL
11-24-2009
AWESOME SWEATER!! AND FREE SHIPPING TOO.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
11-22-2009
I think I still have 1 shell on back order.
Overall Rating 9 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-22-2009
Your shipping rates are too high and I will not link to one of those off source companys. Deal with the rates directly.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-19-2009
I was disappointed that the items were back ordered so long.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-19-2009
I think that the regular shipping takes way too long. I purchased the same day from another store on line and received their items in three days. It was about 2 weeks from Monterey Bay. If it is in stock, send it.
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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0400nana
11-18-2009
I love all the clothes, particularly sweaters.
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
11-18-2009
Customer service reps at Monterey Bay are always friendly, helpful, and well-informed. The website is, in general, fairly easy to use. I had problems with the availablity of items in the catalogue. Some things seem to sell out very quickly.