Ross-Simons Customer Reviews

Store Details

Store Ratings* Summary


Ross-Simons
Customer Certified
Over 150,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.5
Would Shop Here Again: 8.7
On Time Delivery: 9.2
Customer Support: 9.0

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Ross-Simons


Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 7 Customer Support
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Dee
12-01-2009
I love the ring I purchased from Ross Simons, but I was very disappointed that the ring was too big and slips from my finger. The product was only offered in full size range, so I was unable to order a size 5 1/2. Customer service confirmed this.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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JR
12-01-2009
This is my second Christimas time order from R&S and I was very pleased. R&S shipped the item to me via fee next day UPS delivery.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Sweety
12-01-2009
I am very pleased with my purchases at Ross-Simons. Beautiful merchandise. Thanks.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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BAD
12-01-2009
I had an excellent experience dealing with Ross-Simons and had no difficulties receiving the products I purchased.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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great pumpkin
11-30-2009
Merchandise arrived in time stated. The quality is execellent.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Indicolite
11-30-2009
Ross-Simons has great diamond jewellery at affordable prices. I especially like when they show the carat weight, colour and clarity on most items. They are hiding shoddy diamonds by not advertising what you are buying.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
11-30-2009
I really don't like to get this survey each time I order something!
Overall Rating 7 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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ClemGal
11-30-2009
I may return. I expected the earrings to be larger. It is partially my fault for not paying more attention to the description, but I also feel the picture was misleading. They made the earrings look so large instead of allowing cust. to zoom
Overall Rating 3 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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NJBarbie
11-30-2009
I did not expect the stones to appear as opaque as they are. I purchased a matching rose quartz earrings and a ring. However, they are pretty. Just not what I expected.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
11-29-2009
Order was placed on Thursday evening, 11/19. Order was not shipped until next Monday with 2 day shipping. Website states orders placed by 10:30 am will be shipped same day. Why wasn't item shipped on Friday?