Victoria's Secret Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 8.3


Victoria's Secret
BizRate Certified Ribbon Customer Certified
Over 75,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.6
On Time Delivery: 8.9
Customer Support: 8.4
Products Met Expectations: 8.2
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*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Victoria's Secret

Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
Shopping with Victoria Secret is always pleasurable. I love your product line.
Would Shop Here Again: 2  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 5  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
I bought 2 dresses, 1 was meant to be ankle length, after washing, it was mid shin length! 2nd dress I couldn't get the seam at the bottom to stay flat, even after ironing.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
first dress selected was out but did not know that till trying to check out and noticed the back order...need more attention drawn to the status
Would Shop Here Again: 6  Would Shop Here Again
On Time Delivery: 5  On Time Delivery
Customer Support: 2  Customer Support
Products Met Expectations: 2  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
Top ordered is not a proper navy blue its a dull blackish blue color, different from what is shown on shopping website,so it was disappointing.But I kept it anyway since returning would have cost me another $5.99 for return shipping
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
shipping fees are still so expensive and long for international, esp. for Tahiti. what a shame! otherwise I'd order more often. thank you.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
I live in Alaska, and would like to say that I am very pleased with the shipping service from Victoria's Secret. I have always recieved my items either early or on time when I order online, and am happy that they arrive so quickly.
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 6  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
I did experience an issue with my order initially and I was pretty upset regarding it. However, I was extremely pleased with the prompt response and resolution.
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 7  Customer Support
Products Met Expectations: 6  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
The product looks a little different in the picture then it does in person; however, it is still a great product.
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
I am a bit miffed by the fact that I ordered my item a week and a half ago andit was $144. I went back to the website yesterday, and the same item is now $99! I could have saved $50 (once s&h are figured in).
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
I am happy with my products
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