Foot Locker Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.5


Over 75,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.7 On Time Delivery: 8.8 Customer Support: 8.6 Product Met Expectations: 8.8
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 91% 88% 90%
Icon: NeutralNeutral 3% 4% 3%
Icon: NegativeNegative 6% 8% 7%
*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Foot Locker

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 5.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
items were as deswcribed but because size runs large I will check into a local return. I don't like the $6.95 return charge! you have to be able to try shoes on!

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
Was happy with my order.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
footlocker has great serive and everything one could need,,,jordans to them all,,,fast and propm ontime delivery,,,,footlocker is the one resource to buy from!

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Would Shop Here Again: 4.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 5.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
Delivery was fine, however I did not like how much shipping was especially when it says a certain dollar amount and then you're charged more that what you thought it was going to be. Like a hidden fee!

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
I wanted to exchange my order at a local footlocker and when I ask the sales representative by phone her response was that it is better to mail it back. I think it's much easier to return the item at any local foot locker and if there's an exchange, as it was in my case, then it could have been sent to that store for pick up. I also think that when we are given 30% dicount coupons, there should be no restrictions. I normally purchase sneakers for many kid's in my family and friends and the Nike as well as the timberlands are always excluded!!! Bad business! (more)

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
very nice product, shipped fast

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 15, 2008

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
The order was for my son who is about play varsity football and is a rising senior. One of the details that I saw on the shoes that I didn't see online was that the shoes matches the high school colors. My son was elated when he saw them. For a mom to search and find the right cleats for a 17 year old male is awesome. Thank you Foot Locker for making it easy for me. Oh yeah and the prices was GREAT!!!!!! (more)

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 3.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 14, 2008
Product was correct but wrong shoe size. I was sent a size 9 instead of 9.5, good customer service

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 14, 2008
they canceled my order w/o contacting me and did not offer me similar product

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