REI Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 9.1

REI
BizRate Certified Ribbon Customer Certified
Over 125,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 9.2
On Time Delivery: 9.3
Customer Support: 9.1
Products Met Expectations: 9.0
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*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of REI

Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 5 Products Met Expectations
Read full review 		Online Shopper
11-08-2009
the sizing for my gloves from Outdoor Research was way off
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
Purchased a gift card and it arrived a day early.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
My responses may be confusing, because the item I oredered was on back order and REI was unable to tell me whether I will get it for sure. I have not yet received the item.
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
Order was for gift card that was sent to couple w/Bridal Registry @ REI. Survey should either NOT be sent for Gift Card orders or it should be revised to allow responses pertaining to orders shipped to a third party.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
I didn't receive the shipping confirmation number information until well after the item had shipped.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
A big disconnect between REI's notification email system and actual shipping/delivery. Order placed on 10-17, first feedback email received 10-25, called store for status on 10-27, delay notice email received 10-29 and pickup notice email received...
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
My order was there the next day I didnt expect it for a week so was nicely suprised when it showed up so soon
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 3 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
Based on the description and price, I thought the item was a WINTER WEIGHT raincoat. While it will keep my daughter dry, it is not substantial enough to keep her warm; very disappoointing.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
I appreciated the e-mail updates regarding further delays with my delivery.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
N/A
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