REI Customer Reviews

Store Details

Store Ratings* Summary


REI
Customer Certified
Over 125,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.2
On Time Delivery: 9.3
Customer Support: 9.2

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of REI


Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
11-18-2009
The Customer Service people at the Bloomington store were very helpful and readily took back (exchanged) my item.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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mlsipin
11-17-2009
would like to see one large catolog each year, or one on line catolog with sales?
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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FG
11-17-2009
Thanks for the ease of shopping and quality of merchandise.
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
11-17-2009
I gave high remarks for "arriving on time" because the items did arrive when REI said they would, but I think the shipping is too slow. This happens everytime I order something, and does not seem to matter if it's shipped to store or shipped to my...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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GlenMN
11-16-2009
So easy to purchase and have the products arrive in a timely manner. This will be a regular store for shopping.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-16-2009
REI customer service was great. The product was backordered which wasn't great. The product unfortunately doesn't work properly so I will be returning it for a new one or another product. I will always recommend REI. Great service every time.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
11-16-2009
REI has great products and excellent customer service.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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toto
11-16-2009
As always, the REI product was of high quality.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 9 Customer Support
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Lady Di
11-15-2009
I really like the option of picking up deliveries at the store but because I didn't read carefully I ended up making two trips. I'd rather things arrive a little later but that the entire order is included unless, of course, things are back ordered.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Matildabird
11-14-2009
Have always had great experience with REI in both the store & on-line. There is never any problem when returning or exchanging items