REI Reviews and Store Ratings | Bizrate
Home › Store Ratings › REI

REI Reviews

05/22/2013
REI offers over 8,000 outdoor products on this site, with departments for camping, climbing, cycling, outdoor wear, paddling, footwear and snow sports (XC ski, alpine ski, snowboard, and snowshoes). Visitors may access detailed columns on how to decide which products match their needs. The site features articles and news for outdoors enthusiasts, a sale section and a ... Show More REI offers over 8,000 outdoor products on this site, with departments for camping, climbing, cycling, outdoor wear, paddling, footwear and snow sports (XC ski, alpine ski, snowboard, and snowshoes). Visitors may access detailed columns on how to decide which products match their needs. The site features articles and news for outdoors enthusiasts, a sale section and a listing of REI's adventure travel packages, as well as links to other outdoors-related sites.
Circle of Excellence - REI

2012 Winner

Circle of Excellence

7 years

REI Store Rating Ratings are for the past 90 days only.

Back to overview

Overall Satisfaction:

9.3 out of 10

Would Shop Here Again:

9.3 out of 10

Likelihood To Recommend:

9.5 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 96% 94%

Neutral

 1% 3%

Negative

 2% 3%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

9.0 out of 10

Design of Site:

9.0 out of 10

Satisfaction With Checkout:

9.2 out of 10

Product Selection:

8.9 out of 10

Clarity of Product Information:

9.0 out of 10

Charges Stated Clearly:

9.4 out of 10

Price Relative To Other
Online Retailers:

8.4 out of 10

Shipping Charges:

9.1 out of 10

Variety of Shipping Options:

8.9 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.5 out of 10

Order Tracking:

9.4 out of 10

Product Met Expectations:

9.2 out of 10

Customer Support:

9.4 out of 10

Product Availability:

9.3 out of 10

Returns Process:

9.0 out of 10

Recent Reviews for REI

Showing 1 - 10 of 2794
  • Ratings for the site & Shopping Experience
    May 22, 2013
    I found the reviews and specs for tents extremely useful. When learned the tent I wanted was not available in local stores, it was helpful because I knew I had to order it online and shipped to my house.
  • Ratings for the site & Shopping Experience
    May 22, 2013
    n/a
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "highly" satisfied with the purchase experience at REI.
  • Ratings for the site & Shopping Experience
    May 22, 2013
    I love REI products. Especially when I can find what I am looking for on sale. Next up will be a new tent. Need to get the Half Dome Plus to fit the new REI Comfy Cot I recently purchased. I currently have a 5 year old Half Dome ... Read full review »
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "quite a bit" satisfied with the purchase experience at REI.
  • Ratings for the site & Shopping Experience
    May 22, 2013
    I absolutely love everything about REI. I've always been extremely satisfied with the products they carry, anything REI brand has always performed extremely well, their return policy and shipping and so many other things are such ... Read full review »
  • Ratings for the site & Shopping Experience
    May 22, 2013
    I have been an REI member for years and continue to shop online and in store due to the high quality of products and service. Staff is always knowledgeable and helpful, shipping is always timely (and well priced) and REI offers ... Read full review »
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "highly" satisfied with the purchase experience at REI.
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This was my first shopping experience with REI and it was excellent!!! I found a good selection of high quality products. The satisfaction guarantee is a great selling point that gave me a lot of confidence in my purchases. Thank ... Read full review »
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "highly" satisfied with the purchase experience at REI.
Store Ratings and Reviews Store Overview Store Detailed Ratings
Show
Hide
Hide

See the 2012 Circle of Excellence Winners!

© Shopzilla 2013

Stores are responsible for providing Bizrate with correct and current prices. Sales taxes and shipping costs are estimates; please check store for exact amounts. Product specifications are obtained from merchants or third parties. Although we make every effort to present accurate information, Bizrate is not responsible for inaccuracies. We encourage you to notify us of any discrepancies by clicking here.

Store ratings and product reviews are submitted by online shoppers; they do not reflect our opinions and we have no responsibility for their content.