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REI Reviews

Most Current Certification:

10/06/2013

REI offers over 8,000 outdoor products on this site, with departments for camping, climbing, cycling, outdoor wear, paddling, footwear and snow sports (XC ski, alpine ski, snowboard, and snowshoes). Visitors may access detailed columns on how to decide which products match their needs. The site features articles and news for outdoors enthusiasts, a sale section and a ... Show More REI offers over 8,000 outdoor products on this site, with departments for camping, climbing, cycling, outdoor wear, paddling, footwear and snow sports (XC ski, alpine ski, snowboard, and snowshoes). Visitors may access detailed columns on how to decide which products match their needs. The site features articles and news for outdoors enthusiasts, a sale section and a listing of REI's adventure travel packages, as well as links to other outdoors-related sites.

2013 Winner

Circle of Excellence

8 years

Overall Satisfaction:

9.2 out of 10

Would Shop Here Again:

9.3 out of 10

Likelihood To Recommend:

9.4 out of 10

Overall Satisfaction	Past 3 Months	Past Month
Positive	95%	93%
Neutral	3%	2%
Negative	3%	5%

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.8 out of 10

Design of Site:

8.8 out of 10

Satisfaction With Checkout:

9.0 out of 10

Product Selection:

8.8 out of 10

Clarity of Product Information:

8.9 out of 10

Charges Stated Clearly:

9.5 out of 10

Price Relative To Other
Online Retailers:

8.4 out of 10

Shipping Charges:

9.0 out of 10

Variety of Shipping Options:

8.8 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.5 out of 10

Order Tracking:

9.4 out of 10

Product Met Expectations:

9.1 out of 10

Customer Support:

9.3 out of 10

Product Availability:

9.3 out of 10

Returns Process:

9.5 out of 10

Online Shopper

Ratings for the site & Shopping Experience

Oct 6, 2013

There is a problem with the website. If Chrome is zoomed to 150%, the floating total dollar amount goes off the right side of the screen and there is no way to scroll to it. REI phone staff was helpful.
Online Shopper

Ratings for the site & Shopping Experience

Sep 30, 2013

missed place you put in member coupon on order form

Ratings After Purchase Has Been Made

Oct 6, 2013
Some people call me Maurice.

Ratings for the site & Shopping Experience

Oct 6, 2013

I have been an REI member for a long time. I believe it was about 1996. I have always had great experiences there. I was very pleased by the fact that I could combine orders from REI and REI-outlet with today's purchase. I don't ... Read full review »
deb

Ratings for the site & Shopping Experience

Oct 6, 2013

my only gripe is that I also tried to use my dividend but because of "system maintenance", it was not accepted and I had to checkout all over again.
kayce

Ratings for the site & Shopping Experience

Sep 28, 2013

easy to find what I was looking for

Ratings After Purchase Has Been Made

Oct 6, 2013

good service
Online Shopper

Ratings for the site & Shopping Experience

Oct 6, 2013

i like REI
Happydoc48

Ratings for the site & Shopping Experience

Oct 6, 2013

As always, top rate!
Ruby

Ratings for the site & Shopping Experience

Oct 6, 2013

Didn't write coupon number down and couldn't find it again once I started to place the order!!
deano

Ratings for the site & Shopping Experience

Oct 6, 2013

Easy to use and understand
JG

Ratings for the site & Shopping Experience

Oct 6, 2013

Quality and service. That's how I always think about REI. Everything I buy lasts for years and the store, phone and online helpers are really there to help!

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REI Reviews

REI Store Rating Ratings are for the past 90 days only.

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