follow us:

REI Customer Reviews

Store Details

Store Ratings* Summary


REI
Customer Certified
Over 150,000 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.3
Would Shop Here Again: 9.3
On Time Delivery: 9.5
Customer Support: 9.3

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of REI


Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Bill
02-13-2012
The hat I ordered was too big. I have already returned the item and requested the next smaller size to be delivered.
Overall Rating 1 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Online Shopper
02-13-2012
What happens to those with a size 35 waist at times and a 34 waist at other times. 32-34 is too small and 36-38 is too large. How about an elastic waist. Also on your lighter pants, how about a fricken zipper. We are not women, we don't squat....
Overall Rating 7 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
BB
02-12-2012
The bottom 2 snaps don't stay together.They come apart w/ a light turn to the L or R. Other wise I love the feel fit hood etc.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
TT
02-12-2012
Ordered for a birthday present. Excellent!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Morky
02-11-2012
Delivery earlier than anticipated. Very good service.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Online Shopper
02-10-2012
great company
Overall Rating 3 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
Read full review
Online Shopper
02-10-2012
not fleece as was expected.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Elise
02-10-2012
Good products. Good selection. Ease of ordering. Fast delivery.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Trillium
02-09-2012
I have shopped at REI since I was a child (starting with little flashlights and hacky sacks by the front door and begging my parents to buy them for me). I have never had a bad experience. Things have always arrived on time and I feel like they are...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Online Shopper
02-09-2012
I have always had great service at REI. That's why I will always go to them first to get a product that I am interested in. The item I bought I will return but only because it doesn't fit me properly. I will exchange it for a larger size (foot...

Show
Hide
Hide

Email Signup  Get the hottest deals, products and exclusive offers.

Congrats!  You're Bizrate's newest email subscriber.

Please check your inbox to complete your signup (and enter sweepstakes).