Recreational Equipment Inc. (REI) Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 9.2


Recreational Equipment Inc. (REI)
BizRate Certified Ribbon Customer Certified
Over 125,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.2
On Time Delivery: 9.3
Customer Support: 9.2
Products Met Expectations: 8.9
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Recreational Equipment Inc. (REI)

Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
Good stuff, good deal!
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-08-2009
They have an excellant reputation for outstanding customer service so that aspect alone is worth the shopping experience. Best shopping experience!
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-08-2009
Easy, time-saving direct way to purchase high quality equipment
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-08-2009
the ability to search online for clothing based on size would be nice.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-08-2009
REI employees and company are outstanding.
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 6  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
Thanks (REI), overall satisfied with the services, just some of the products sizes untruth to the size chart, maybe some products should have specified/separated size chart.
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 5  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
My expectation by ordering it and checking the box that I would pick it up at the store, is that I'd have it the next day...not a week later. Great product, easy ordering but deceptive in terms of time required to receive the product.
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 7  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
I am a tall (5'10") female. I have to buy men's clothing. Update your larger sizes (not just width, but length as well!) I usually wait until a sale to be able to afford them. Wider women's shoes is requested too.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 7  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
Returning an item because the size I got didn't fit.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
great way to buy stuff
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