Booksamillion.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.8


Booksamillion.com
Not Customer Certified
Over 150,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.0 On Time Delivery: 8.7 Customer Support: 8.7 Product Met Expectations: 9.3
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive — 87% 91%
Icon: NeutralNeutral — 13% 3%
Icon: NegativeNegative — — 6%
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*Ratings are for the past 90 days only.

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Reviews of Booksamillion.com

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 26, 2008
I have no problems. In the past, when I did, it was taken care of in a timely fashion. Very well satisfied with BAMM. Been a customer for years.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 25, 2008
After using the new web site many times I don't see how Bamm.com can do anything more to make browsing any easier.

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 21, 2008
The books were late and I had a discount code that they did not caculate when they totaled my order. You have no phone number on anything to call and explain anything to anyone. I am VERY dissatified with your service and I have NO plans to order from you again. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 20, 2008
Everything was on time and great>

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Would Shop Here Again: 2.0  Would Shop Here Again
On Time Delivery: 3.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 2.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 10, 2008
One book was no longer available but no information was given about refunding my money for it. I couldn't see how to contact them.

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Would Shop Here Again: 3.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 5.0  Customer Support
Products Met Expectations: 5.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 09, 2008
When I placed my order I was quoted $54.60 for shipping and handling, my order has arrived with an invoice stating I have been billed $198.50 for shipping and $48.65 for insurance ( this was more than the cost of the books)If the shipping costs were going to increase by $192.55 I should have been given the option of cancelling this order. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 25, 2008
I have been very satisfied with my purchases from BooksAMillion.com. I am waiting on 2 more items from the 06/25/08 order. These items will be released later this year.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 25, 2008
Shipping and receiving has improved tremendously! IF the book is available at BAMM, this is the place to buy it. I also noticed that one of the books was listed as available in 1-2 or 2-3 days and it actually was days, not weeks or months.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 24, 2008
I love shopping on your site. You have great prices.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 21, 2008
never had any problems with ordering or delievry. came when was confirmed to

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