Charlotte Russe Customer Reviews

Store Details

Store Ratings* Summary


Charlotte Russe
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.9
Would Shop Here Again: 8.8
On Time Delivery: 9.1
Customer Support: 8.6

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Good Good
Icon: Satisfactory Satisfactory
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Reviews of Charlotte Russe


Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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unseeliepixie
10-18-2009
I was very satisfied with my order personally, however, another consumer received her order with my invoice in it. She called, thinking my phone number was the customer service number. I was a little concerned with this occurance.
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
10-11-2009
returned the boots because they did not fit although i am not sure how the return process is going to go.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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MByrne
10-08-2009
<3 Your store!!!!!!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Gabby1963
10-05-2009
This was my first purchase from CHarlotte Russe. I wore the bracelets and necklace to work and everyone complimented on them and asked where I got them.
Overall Rating 6 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
10-05-2009
My earrings were the wrong color but I didn't feel like taking the time to return them so I just kept them.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
10-04-2009
I wanted to know if they had one pair of shoes I ordered in a bigger size because they fit pretty close.Other than this issue, Charlotte Russe is my store!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Pragya
10-02-2009
Thank you, Charlotte Russe.
Overall Rating 2 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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unhappy customer
09-29-2009
It took me over 15 days to receive my order. I also placed an order previously that I never received.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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MUHJ
09-28-2009
I brought back the pants that didn't fit me to a Charlotte Russe store and the sales representative said they are unable to order the size I wanted, even though they didn't have it in the store.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
09-28-2009
I have not received it yet