Best Buy Customer Reviews

Store Details

Store Ratings* Summary


Best Buy
Customer Certified
Over 1,000,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.8
On Time Delivery: 8.9
Customer Support: 8.1

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Best Buy


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 10 Customer Support
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juju
02-08-2010
Awesome products and great prices!
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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jazzbess
02-08-2010
Products delv 2 my pv address. Had already chg address 4 web-site & rewards prog and never had a different address with the best buy credit card. Was lucky that my previous address happens to be my parents' house & was able to pick up my order from...
Overall Rating 1 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 0 Customer Support
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JeffS
02-08-2010
Awaiting order to be processed.. Still have not received item.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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Nicki
02-05-2010
Great experience. We'll buy from again!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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staicuia
02-03-2010
fast service. very good!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 10 Customer Support
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Happy customer
02-02-2010
It was an in store pick up of merchandise ordered online. The process was smooth, the store personnel were helpful and the pick up process was smooth and stress-free.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Pattiann1976
02-02-2010
i am satisfied with the overall online buying experience at bestbuy.com. i love best buy online and my local best buy stores.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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MMag86
02-01-2010
With 4 Geek Squad guys, 2 return attendants and 3 managerial people behind the counter. I would have expected less than a 20 minute wait when I'm the only person in line and one person being helped by the Geek Squad.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Gutster13
01-30-2010
Charged me for shipping on products that were available at Best Buy. Didn't give me the option to pick up the items that were available. Unable to stop shipment once the order was placed so I could buy those items at the store without paying for...
Overall Rating 0 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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liz
01-27-2010
i will continue using bestbuy

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