Best Buy Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 8.5

Best Buy
BizRate Certified Ribbon Customer Certified
Over 1,000,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 8.6
On Time Delivery: 8.9
Customer Support: 8.1
Products Met Expectations: 8.8

*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Best Buy


Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-02-2009
I always buy electronics from Best Buy becasue I like Best Buy's products and I trust Best Buy.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 1 Products Met Expectations
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Online Shopper
11-01-2009
The phone delivered had a connection cord that did not fit. The store took itback and I purchased a new phone. It was very easy but the phone support could not help me with the problem and continually told me to refer to Uniden.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 7 Products Met Expectations
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Online Shopper
11-01-2009
Great delivery serv. love computer but Windows 7 is not much of an improvement from Vista. The biggest change I've seen so far is the deletion of Outlook Express and in the office 2007 they are making available. For an outlook user this is a...
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 1 Products Met Expectations
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Online Shopper
11-01-2009
I really liked the Bejeweled 2 deluxe game but there's a problem with the game cutting off. I thought it was going to be as the other software game I purchased from a website but it's not necessary to keep the cd in the drive in order to play it.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-01-2009
Everything went very smoothly with this order. I was able to use a Gift Card on line and save a substantial amount out of my pocket as well as record the purchase on my Best Buy Rewards card for future savings.
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 2 Customer Support
Products Met Expectations 7 Products Met Expectations
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Online Shopper
10-29-2009
I had to wait with the other customer service people instead of there being a online pickup only line
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 1 Products Met Expectations
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Online Shopper
10-29-2009
I couldn't exchange it, I had to return it, and when I went to immediately buy it again, the price was almost a hundred dollars more! I didn't buy it. I went to Staples and got the same computer for a hundred dollars LESS.
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 8 Products Met Expectations
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Online Shopper
10-28-2009
i did not receive an email confirming my order, or with any shipping/tracking info, so it was a complete surprise when the package arrived.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
10-28-2009
I had a horrible experience at the Best Buy store. After trying to purchase from two sales clerks (I was passed on because they were "leaving") and finally saying: I want to make a purchase; shall I go to Fry's?, I went on line.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
10-27-2009
I only returned the product because I bought the wrong one. I immediately returned it and bought another product that meets my needs. Thanks!

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