Best Buy Customer Reviews

Store Details

Store Ratings* Summary


Best Buy
Customer Certified
Over 1,000,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.6
Would Shop Here Again: 8.6
On Time Delivery: 8.9
Customer Support: 8.3

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Best Buy


Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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Pops
11-28-2009
Great delivery service!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
11-27-2009
I do not know if I like the product since I won't open it until Christmas.
Overall Rating 3 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 9 Customer Support
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RSHodges
11-27-2009
One ordered item was not availble for pickup as indicated on the confirmation pick up email. Amanda at customer service put me in touch with Best Buy customer service to change it to shipping to home. Great customer service. Lousy buying...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-23-2009
did not get pay pal credit.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Marci
11-23-2009
I ordered a product and then found one that was better both at Best Buy and I then returned the one item to the store. It was the easiest thing I have ever did. Thank you so much. This is why I always shop at Best Buy
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-23-2009
it would be nice if you could designate someone else to pick up the order when you place it. I work nights and was difficult for me with my hours and the store hours to get in to get the purchase.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Nancy
11-22-2009
I purchased this item as a gift.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Al
11-21-2009
You should have more of a selection of Blu_ray burners.
Overall Rating 3 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 2 Customer Support
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Online Shopper
11-15-2009
When I receved my order I was upset to find that half of my order was filled incorrectly. I am very unhappy that I have to pay shipping again( that I already payed for)to get the correct item and pay to return the wrong item.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 1 Customer Support
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Mr unhappy
11-15-2009
U sent the wrong product then screwed up the refund by sending cash to paypall instead of me visa. Piss poor job on all accounts.

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