Recreational Equipment Inc. (REI) Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 9.0


Recreational Equipment Inc. (REI)
BizRate Certified Ribbon Customer Certified
Over 125,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.3 On Time Delivery: 9.3 Customer Support: 9.1 Product Met Expectations: 9.0
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive 97% 94% 95%
Icon: NeutralNeutral — 2% 2%
Icon: NegativeNegative 3% 4% 3%
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*Ratings are for the past 90 days only.

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Reviews of Recreational Equipment Inc. (REI)

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Oct 01, 2008
ordering online was easy and the selection of merchandise was good.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Oct 01, 2008
I have submitted a comment before, but I cannot say enough good about REI!! Everything from stores, staff at stores, staff when calling the customer service number, purchasing items at stores, online and even returning items, the timing of shipping to home or even to their stores, emails receiving saying items are on their way, etc.......everything is just great!! (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Oct 01, 2008
REI is one of my favorite stores. I have had no problems with them. The stand by their products.

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Oct 01, 2008
Always wonderful and helpful service at REI. Don't have time for surveys, just know that I am extremely pleased with any shopping I do at REI.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Oct 01, 2008
All went well.

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Would Shop Here Again: 0.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 5.0  Products Met Expectations
Read full review 		1 out of 1 people found this review helpful. Online Shopper
Sep 30, 2008
Couldn't find what I wanted in the store so I asked the clerk who would carry the product. She was very helpful and found it online for me. The product was inferior compared to the product that came with the porta potty - I would never reorder or recommend. So the store service was great - product not. (more)

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		1 out of 1 people found this review helpful. Online Shopper
Sep 30, 2008
Several things shown were then out of stock when I tried to put them in my shopping cart so I had to go back and look for substitutes. Prices are rather high for items, would like to see better sale prices.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 30, 2008
IT WAS GREAT TO PICK UP THE MERCHANDISE AT THE STORE AND RETURN WHAT DIDN'T FIT AT THAT TIME.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 29, 2008
faster and less cumbersome than it's peers the pricing is close enough for my satisfaction and I like the product line

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 29, 2008
We purchased a tent for a great deal at REI. The availability was limited but it is a great site if you are looking for really good deals. You may have to wait it out a while to get the deal youre looking for, but when it comes it is definitely well worth it. (more)

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