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Wayfair Reviews

05/22/2013

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Wayfair Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

8.9 out of 10

Would Shop Here Again:

8.8 out of 10

Likelihood To Recommend:

9.0 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 92% 91%

Neutral

 2% 3%

Negative

 6% 6%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.9 out of 10

Design of Site:

8.8 out of 10

Satisfaction With Checkout:

9.1 out of 10

Product Selection:

9.0 out of 10

Clarity of Product Information:

8.7 out of 10

Charges Stated Clearly:

9.4 out of 10

Price Relative To Other
Online Retailers:

8.6 out of 10

Shipping Charges:

9.2 out of 10

Variety of Shipping Options:

8.9 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.2 out of 10

Order Tracking:

9.2 out of 10

Product Met Expectations:

8.8 out of 10

Customer Support:

8.9 out of 10

Product Availability:

9.3 out of 10

Returns Process:

8.5 out of 10

Recent Reviews for Wayfair

Showing 1 - 10 of 11674
  • Ratings for the site & Shopping Experience
    May 22, 2013
    Free shipping on furniture purchase is incredible!! I'm looking forward to receive the sofa I bought!!
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "quite a bit" satisfied with the purchase experience at Wayfair.
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "highly" satisfied with the purchase experience at Wayfair.
  • Ratings for the site & Shopping Experience
    May 22, 2013
    Very convenient and a large variety of products!
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "highly" satisfied with the purchase experience at Wayfair.
  • Ratings for the site & Shopping Experience
    May 22, 2013
    love this site. just got my own place. my first place in 10 years and loves the way u can look for furniture by measurements. i ordered practically 90% of my furniture from this site. and im kind of addicted. lol love shopping ... Read full review »
  • Ratings for the site & Shopping Experience
    May 22, 2013
    Very good selection. I found just what I was looking for at a very good price and no charge for two day shipping...
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "highly" satisfied with the purchase experience at Wayfair.
  • Ratings for the site & Shopping Experience
    May 15, 2013
    Very frustrated by the Slow responses on each attempt to elicit more info on product till I used another and found I could go. Quickly through their info. Itwasveryslowandveryfrustrating took several hoursand I only persisted ... Read full review »
    Ratings After Purchase Has Been Made
    May 22, 2013
    Not all components delivered. Posts for headboard and end missing,
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "quite a bit" satisfied with the purchase experience at Wayfair.
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