irawoods.com Customer Reviews

Store Details

Store Ratings* Summary


irawoods.com
Customer Certified
Over 5,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.5
Would Shop Here Again: 8.5
On Time Delivery: 8.5
Customer Support: 8.0

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of irawoods.com


Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 6 Customer Support
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smooothlee
11-19-2009
i am not sure what happened to the main item i was buying. i will get in touch with them to find out.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-17-2009
One item is back-ordered and two items were delivered. This review is primarily in regards to the two items that were delivered. Customer service did an excellent job of correcting the shipping selection for the other two received items.
Overall Rating 1 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
11-16-2009
I received a confirmation for this order and then 20 minutes later I got an e-mail stating that the order had been canceled. The item was no longer available. Would have been nice to know that before I struggled with their online payment merchant.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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P.S. Mass
11-16-2009
I would like to return the item (blender/food processor) purchased because it does not meet our food processing requirements. Kindly do let me know how to return the item and the terms of return if any.
Overall Rating 1 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 5 Customer Support
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madrobator
11-16-2009
1/2 of order arrived right away. The other portion was on BO but I was not advised of that and in fact had to secure that information myself. No email advising the status of the order. It forced me to make alternate plans at the 11th hour.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 3 Customer Support
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Patty
11-15-2009
Some of the tables arrived with dents. The quality of the tables met expectations and we like them. It is just too much trouble to pack them up and return the ones with dents. We are planning to keep them.
Overall Rating 1 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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RondaG
11-14-2009
I was sent a Cuisinart rather than the Bodum glasses that I ordered. However, Customer Service resolved it in a timely manner and I was set out the correct items quickly.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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JC
11-14-2009
You had what I needed and it was delivered on time. I plan to use your company in the future. It is a pleasure to do business with a company that can be depended on...
Overall Rating 3 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
11-14-2009
We are still in the process of returning the grid that we ordered for our sinks. It would have been helpful the list the size of the grid since the company has changed the style. We did notice that our sink is still listed as an item on your web...
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-12-2009
I dont yet know how the product I ordered works. I would be installing it for a week or two. The box it came was quite damaged although it doesnt look like the product was. Unfortunely I wont know until I install it.