OneCall Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 9.1


Gold Honoree
Over 25,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 9.0 On Time Delivery: 9.3 Customer Support: 9.0 Product Met Expectations: 9.3
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 94% 92% 96%
Icon: NeutralNeutral 3% 3% 1%
Icon: NegativeNegative 3% 5% 3%
*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of OneCall

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 07, 2008
I would have appreciated it if Customer Service were more helpful, friendly and supportive. My experience would have been more pleasant.

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 06, 2008
Arrived a day earlier than I expected.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 06, 2008
I wish you would have used.... UPS instead of Fed-x.... for the same price i would have had it sooner. it sat in Lake Oswego, Oregon (down the street) for 4 days till promised delivery date. seems overdone.

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 05, 2008
Disappointed that OneCall did not indicate that a signature would be required for product delivery and I was forced to pick-up the package. Overall product was great, just bad information during the purchase.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 05, 2008
I couldn't be happier! Great price! No sales tax! Free delivery! I ordered it Tuesday and it was here Thursday by noon. Will definitely purchase from you again.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Bob5602
May 02, 2008
I found a deal on the internet to buy a Panasonic TH-50PZ85U Plasma Television. Onecall was offering the television with 600 dollars off that weekend, in addition to free shipping. The usual retail price of 2500 was down to 1900, and I thought that this was the best deal I would find on this television. So I checked the reviews, found them positive, checked the return policy, and sent in my order. Onecall doesn't accept returns on televisions over 21 inches, and I was worried about shipping damages, hearing about how fragile Plasma televisions are. I ordered, got a call the next day describing the procedure for accepting the television, and was informed that Onecall does offer replacements... (more)

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 01, 2008
The only negative aspect was tracking the package. I don't think USPS is very good about scanning and uploading their tracking information sometimes. The day this item arrived, USPS only said that it had shipped from Spokane, WA.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 01, 2008
Great company with super fast shipping! Thanks.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 01, 2008
Great Camera! Packaged Well and arrived quickly.

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. reagatw
Apr 29, 2008
One Call choice in Frieght companies has a lot to be desired. The first package (TV) was all wet (I refused the package). The truck had holes in it. Then the second package took forever to recieve. In addition, the frieght companies customer service has a lot to be desired along with delivering the package two hours after the delivery window in which I had to take off work for. I sent an email to onecall regarding the experience and I got nothing. No applogies. Nothing. One Call's also does not stand by its word with pricematching. If you are just looking for a basic item and no issues arise, then this vendor is for you. If not, buyer beware. (more)

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