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Improvement Direct Customer Reviews

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Improvement Direct
Customer Certified
Over 1,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.9
Would Shop Here Again: 8.6
On Time Delivery: 8.6
Customer Support: 8.2
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*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Improvement Direct

Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review 		Mom
11-20-2009
My son works for you, runs part of the website. Does that color my impression? No. I did have to change the order because the first order was backordered- it was a good deal!
Overall Rating 9 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review 		BillC68
11-16-2009
Fast and free shipping, good prices, and high quality items.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 1 Customer Support
Read full review 		mike
11-16-2009
I ordered a sink, wrong color was sent due wrong info on the website. It will take three to receive correct item. I am not a Happy customer, and probably will not be back to reorder, and will not recommand this company.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Stillwaiting
11-03-2009
I have yet to receive the item.
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review 		diyourselfer
10-28-2009
Great experience! Product quality, ease of ordering, speed of delivery exceeded expectations. I have 3 more baths and a kitchen to go; I'll be back! Thank you.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Read full review 		Online Shopper
10-26-2009
Good experience. Good products.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Online Shopper
10-25-2009
The products that I ordered were delivered on time. I am very happy with Improvement Direct for their excellent service. I will purchase from them again. Thank you
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Read full review 		Bill
10-25-2009
Could not be any more pleased with my transaction
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review 		clarla
10-19-2009
Everything was fine
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Read full review 		Bob
10-18-2009
Just one small response: we did not receive a warranty card w/this purchase. Pls. mail us one if available.
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