drugstore.com Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 9.1

drugstore.com
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Over 50,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 9.0
On Time Delivery: 9.3
Customer Support: 8.8
Products Met Expectations: 9.2
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of drugstore.com

Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
11-08-2009
I am pleased with their service. Wish shipping rates were not so high, however.
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 3 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
WELL I ORDERED 2 LIPSTICKS FROM THEIR (SCANT ) SELECTION AND BY THE TIME I RETURN 1 I WILL HAVE PAID $5.00 S&H FOR A #3.00 LIPSTICK. NOT VERY THRIFTY ON MY PART, OH WELL A LESSON LEARNED!
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 7 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
all good, but perhaps try using less packaging. no need to put 6 items in a large cardboard box.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
Unable to locate Max Factor products. Unable to find Max Factor Products in Athens, Al which I have used for 52 years. Deeply appreciative for finding Drugstore.com in order to continue with a make up I am completely satisfied with. Again thanks so...
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
very good
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-28-2009
I love the drugstore.com dollars! The products are very reasonably priced and they have a lot of sales and coupon deals.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
10-26-2009
Provided aa good source for a product thAt has been discontinued by the mfgr.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-26-2009
I always get something broken because the contents are not adequately packaged. They are excellent at replacing or refunding for the damaged item. Good customer service.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-26-2009
Customer service was excellent
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-24-2009
Price was the best of any website
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