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drugstore.com Reviews

05/23/2013
Drugstore.com offers more than 15,000 competitively priced brand-name personal healthcare products, a wealth of decision-making resources, personal services and a licensed pharmacy. Licensed pharmacists deliver personal service including 24-hours-a-day, seven-days-a-week online ordering, personal counseling by phone or e-mail, and drug utilization reviews. Shoppers ca... Show More Drugstore.com offers more than 15,000 competitively priced brand-name personal healthcare products, a wealth of decision-making resources, personal services and a licensed pharmacy. Licensed pharmacists deliver personal service including 24-hours-a-day, seven-days-a-week online ordering, personal counseling by phone or e-mail, and drug utilization reviews. Shoppers can review in-depth product information, interact with customer service representatives by phone or e-mail and order products for delivery directly to their homes. Shoppers can also personalize the shopping experience with personal shopping lists, e-mail reminders for replenishing regularly used products and private e-mail access to pharmacists and beauty experts for questions.

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drugstore.com Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

9.3 out of 10

Would Shop Here Again:

9.3 out of 10

Likelihood To Recommend:

9.3 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 96% 97%

Neutral

 1% 1%

Negative

 3% 2%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.7 out of 10

Design of Site:

8.6 out of 10

Satisfaction With Checkout:

9.0 out of 10

Product Selection:

8.8 out of 10

Clarity of Product Information:

8.8 out of 10

Charges Stated Clearly:

9.2 out of 10

Price Relative To Other
Online Retailers:

8.5 out of 10

Shipping Charges:

8.9 out of 10

Variety of Shipping Options:

8.8 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.4 out of 10

Order Tracking:

9.4 out of 10

Product Met Expectations:

9.4 out of 10

Customer Support:

9.1 out of 10

Product Availability:

9.3 out of 10

Returns Process:

9.1 out of 10

Recent Reviews for drugstore.com

Showing 1 - 10 of 3329
  • Ratings for the site & Shopping Experience
    May 16, 2013
    This review is "highly" satisfied with the purchase experience at drugstore.com.
    Ratings After Purchase Has Been Made
    May 23, 2013
    This review is "highly" satisfied with the purchase experience at drugstore.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    Drugstore.com is the place I go to when I can not find it in the stores. It is my back up plan when I can not find it anywhere else.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "highly" satisfied with the purchase experience at drugstore.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "highly" satisfied with the purchase experience at drugstore.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    I have shopped with drugstore.com once or twice a month for years and hope to continue doing so for years to come. Money is tight and orders are fewer and farther between but I respect and appreciate the drugstore.com company.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "highly" satisfied with the purchase experience at drugstore.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "somewhat" satisfied with the purchase experience at drugstore.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    I love the ease of ordering from this company. Also, I have had wonderful support from your service center.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "highly" satisfied with the purchase experience at drugstore.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "quite a bit" satisfied with the purchase experience at drugstore.com.
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