drugstore.com Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 9.0


drugstore.com
BizRate Certified Ribbon Customer Certified
Over 50,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.9
On Time Delivery: 9.1
Customer Support: 8.6
Products Met Expectations: 9.1
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*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of drugstore.com

Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		Online Shopper
07-08-2009
I received my shipment on-time however with another customer's product and invoice inside my box. In the distribution industry we call this switched at pack. My experience with customer service on the other hand was a A+.
Would Shop Here Again: 5  Would Shop Here Again
On Time Delivery: 7  On Time Delivery
Customer Support: 7  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
I would have appreciated the bottles being shipped in an upright position instead of on their side. Two of the bottles were leaking.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 5  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
I received my items on time, but one items was completely melted. I sent a email to customer service haven't received any response back. I would like to order again in the future.
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 7  Products Met Expectations
Read full review 		Online Shopper
07-02-2009
N/A
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-29-2009
This was my first time ordering from this website I am so happy I did. My order came promptly, and everything I ordered I was very pleased with. I will be ordering again soon.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 2  Products Met Expectations
Read full review 		Online Shopper
06-29-2009
HAVE USED DRUGSTROE OFTEN THANKS!
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-28-2009
This was second time I bought something through drugstore.com. Both were perfect interactions, very easy, and the best prices I could find, to boot...
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
06-27-2009
I'm ok with it all. Thank you.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-27-2009
I was very happy to find the product that I wanted, and with the entire process at drugstore.com
Would Shop Here Again: 1  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 5  Products Met Expectations
Read full review 		Online Shopper
06-26-2009
After my purchase, I found the items I ordered at a drugstore for less.
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