Suspension Connection Customer Reviews

Store Details

Store Ratings* Summary


Suspension Connection
Customer Certified
Over 5,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.5
Would Shop Here Again: 8.5
On Time Delivery: 8.5
Customer Support: 8.2

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Suspension Connection


Overall Rating 2 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 1 Customer Support
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Bon
11-20-2009
I live in Canada and the cost of shipping for the parts I ordered far exceed the cost of the goods itself. THey should ship small items by US mail instead of UPS.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Chip
11-20-2009
Order process/delivery was flawless.
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
11-19-2009
don't like surveys!
Overall Rating 8 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Zed
11-18-2009
I did not want to fill out the servey until I actually had the hitch in, in case I had to return it. Ordering the right part was no problem, getting it in was a snap (once I gournd off the cheap GM bolts) My son and I, 45 minutes.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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jreino
11-17-2009
Keep up the good work.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-17-2009
Everything was fine with the order until it was lost. I don't know if this was UPS's problem or yours. I was contacted though and made aware of the problem and I did appreciate that. I called to request a shipping refund, but haven't received it yet.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 3 Customer Support
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falco
11-16-2009
I could not contact anybody in Customer Service to ask them the status of my order.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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sledding
11-16-2009
unable to track shipment-no tracking number
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 6 Customer Support
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Calchip
11-15-2009
I ordered a receiver hitch after Kevin @ suspension connection assured me it would fit my 2010 Equinox. It should be different from earlier year's models, but he was unaware of this. I will have to have it modified to make it work.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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CPC2
11-14-2009
Arrived much earlier than expcted. Even included mounting hardware I did not expect. Excelant service.