Kitchen Supply Direct Customer Reviews

Store Details

Store Ratings* Summary


Kitchen Supply Direct

Over 500 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 7.4
Would Shop Here Again: 7.3
On Time Delivery: 7.4
Customer Support: 5.8

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Kitchen Supply Direct


Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
11-16-2009
Kitchen supply e-mailed me and said my order had "log time"??? and would be here in 10-14 days....e-mailed them twice, left 2 telephone messages with them....no word, no product....but my card was charged. I'm currently disputing the charge with my...
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 1 Customer Support
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Beforeknightfall
11-06-2009
After 6 days of trying to talk to ANYONE with no success I tried everything to cancel my order. I finally had to cancel the card I used so they couldn't take my money . That was 2 weeks ago, still nothing on my order or any of the messages I left.
Overall Rating 6 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 4 Customer Support
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really unsatisfied
11-01-2009
No confirmation...no tracking...no delivery...
Overall Rating 3 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 5 Customer Support
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chaz
10-23-2009
I initially made this order on 10/12/09. Sent at least 2 emails with no reply whatsoever. Finally 3 or 4 days later a person called, whom was very pleasant, about my order. Finally received one package on 10/16/09 and the other on 10/19/09.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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pizzagirl
10-22-2009
I enjoy doing business with Kitchen Supply. Quality is always high and service is great. There is a variety of items to choose from, and I have never had any issues finding what I need. Shipping is always in a timely manner.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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joann921
10-18-2009
Placed order 9/18/09 - by 10/6/09 had not received - contacted the vendor and told did not have - guaranteed refund to my account within 3 to 5 business days. Money still not refunded - extremely disatisfied with them and BizRate for recommending...
Overall Rating 1 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Texas!
10-05-2009
Twice, my order was sent to Rich. VA instead of Rich. TX! Called C/S 3 times in attempt to locate. Was told to expect a call back with Tracking #. Never rec'd call. Currently looking for other purchase options.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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DEGSAN
10-03-2009
Would have never thought to look for dry-erase boards on 'Kitchen Supply' but with the help of BizRate...well, you know........
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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miko
10-01-2009
One item was back ordered which I was informed by the email from theI backorder until 10/6
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
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Izabo
09-29-2009
I think the product (stainless steel microwave shelf) looks fine. I was just a bit disappointed that the $99 price apparently didn't include mounting screws.