Buy.com Customer Reviews

Store Details

Store Ratings* Summary


Buy.com
Customer Certified
Over 1,000,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.8
On Time Delivery: 9.0
Customer Support: 8.2

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Satisfactory Satisfactory
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Reviews of Buy.com


Overall Rating 3 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 0 Customer Support
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hkvalerio
11-23-2009
Disappointed in the very long ship time and multiple packages. Also was not aware that my purchases would be charged to my credit card according to how they were shipped. This caused problems w/ my bank as they found it to be "suspicious activity".

Buy.com has posted a response to this review.  Read full review

Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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dancingbear
11-23-2009
Both shipments I ordered arrived in good condition and within the time promised.
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 3 Customer Support
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KTESQ
11-23-2009
I still have not received my REFUND - for being charged TWICE - once by Paypal and once by credit card. I want my REFUND!

Buy.com has posted a response to this review.  Read full review

Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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buffyg
11-23-2009
I received the charger sooner than I expected to. It was a pleasant surprise. Very satisfied.
Overall Rating 2 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 3 Customer Support
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CooperDay
11-23-2009
Items should be checked for complete inventory of all parts needed.

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Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Red17
11-23-2009
Great place to make purchases. Good prices and good customer service.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Trish
11-23-2009
I have been very happy with everything I have purchased from Buy.com I check there first before going anyplace else. Patricia Guerin
Overall Rating 3 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 0 Customer Support
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christo
11-23-2009
One of my items was delivered but the other still has not come and I placed the order on 11/10. It is now 11/23 and the other half of my order STILL IS NOT HERE. I ordered two printheads and only one has come. I need both to continue my work.

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Overall Rating 2 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
11-23-2009
There was confussion about a discount on price and shipping using a code. The system did not let me use the code and get the proper discount.

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Overall Rating 1 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 2 Customer Support
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andbham
11-23-2009
Item (Energizer XP18000 Power Pack) was advertised as being suitable for all laptop computers, but did not fit my laptop. Capacity not large enough/no adapter for my computer available.

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