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Sweetwater Customer Reviews

Store Details

Store Ratings* Summary


Sweetwater
Customer Certified
Over 250 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.0
Would Shop Here Again: 9.1
On Time Delivery: 9.3
Customer Support: 9.4

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Sweetwater


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Uncle Chuck
02-08-2012
Again Sweetwater has gone above what I would expect from a company, any company. From my first order to my most recent (but most assuredly not my last) they have been there for me every time. They have answered my many questions and always offer...
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Read full review
Online Shopper
02-06-2012
I have always been satisfied with your customer service,and product.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
richhale1
01-25-2012
Great service!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Mod Bod
01-09-2012
I never worry about anything I buy from Sweetwater. I get better service from Brad Every than I do when I am dealing with local stores face to face. If there ever is an issue with an order, Brad catches it and solves the problem most times before...
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
01-05-2012
Didn't send me the Appropriate keys, so I have been back and forth for the last 4 days trying to sort out a problem I shouldn't have. Even if a product is twice the price elsewhere, I will buy elsewhere.
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
12-25-2011
I had placed the order and Sweetwater called me to let me know that my item would be coming the following week due to the Christmas Holiday postal schedule. It ended up coming the next day!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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Farticus
12-20-2011
Sweetwater does a very good job of selling musical instruments, but the customer service is too over-the-top for me. Too smoozy, too many words. Contrasted with Austin Bazaar, which only has its computer spit messages at you, I suppose Sweetwater is...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Darryl Maze
12-13-2011
Simply top notch service. I'm glad I found Sweetwater!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
12-12-2011
Grrrrrreat!!!!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
sswags0112
12-12-2011
sweet water has always taken great care of me ......... their customer service is the best in the world

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