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Appliance Zone Reviews

05/21/2013

Appliance Zone Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

9.3 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.3 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 94% 100%

Neutral

 1% 0%

Negative

 5% 0%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.8 out of 10

Design of Site:

9.0 out of 10

Satisfaction With Checkout:

9.4 out of 10

Product Selection:

9.3 out of 10

Clarity of Product Information:

9.0 out of 10

Charges Stated Clearly:

9.6 out of 10

Price Relative To Other
Online Retailers:

9.2 out of 10

Shipping Charges:

8.5 out of 10

Variety of Shipping Options:

9.1 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.4 out of 10

Order Tracking:

9.3 out of 10

Product Met Expectations:

9.3 out of 10

Customer Support:

9.4 out of 10

Product Availability:

9.5 out of 10

Returns Process:

Unavailable

Recent Reviews for Appliance Zone

Showing 1 - 10 of 278
  • Ratings for the site & Shopping Experience
    May 6, 2013
    This review is "highly" satisfied with the purchase experience at Appliance Zone.
    Ratings After Purchase Has Been Made
    May 21, 2013
    This review is "highly" satisfied with the purchase experience at Appliance Zone.
  • Ratings for the site & Shopping Experience
    May 21, 2013
    This review is "highly" satisfied with the purchase experience at Appliance Zone.
  • Ratings for the site & Shopping Experience
    May 21, 2013
    Excellent service. Could not find my part. Lindsey was outstanding
  • Ratings for the site & Shopping Experience
    May 20, 2013
    Very user friendly placing the order on line. Hope delivery will be the same.
  • Ratings for the site & Shopping Experience
    May 20, 2013
    I was pleased at how easy it was to locate and purchase the correct part. Their online rep (Steven) zeroed right in on it for me. No hassle poring through parts manuals.I didn't check prices on other sites because the price ... Read full review »
  • Ratings for the site & Shopping Experience
    May 20, 2013
    There is no phone to call in with questions, but their live chat is even better than calling. Almost immediate responses, and good customer service from Shelby. One note, do not use the back button to go back to final order page ... Read full review »
  • Ratings for the site & Shopping Experience
    May 20, 2013
    My online chat was helpful and polite.
  • Ratings for the site & Shopping Experience
    May 19, 2013
    Katie, your on line CSR, was exceptional in handling my order. She was easy to deal with, exceptional in knowledge, and very friendly!I would recommend Appliance Zone for all your appliance parts and needs!
  • Ratings for the site & Shopping Experience
    May 18, 2013
    Needed assistance in finding part. Katie was very helpful in finding the part I needed. Without her help I would not have made a purchase.
  • Ratings for the site & Shopping Experience
    May 17, 2013
    I liked the pop up chat. Response was slow so i left the site but when I came back Katie was available. Initially I wanted technical support and it sent me to a forum. That sucks. Katie sorted out my problem
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