The Sports Authority Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 8.7

The Sports Authority
BizRate Certified Ribbon Customer Certified
Over 250,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 8.6
On Time Delivery: 9.0
Customer Support: 8.4
Products Met Expectations: 8.7

*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of The Sports Authority


Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 1 Products Met Expectations
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Online Shopper
11-05-2009
One product I received was not what I had ordered. I haven't had the time to send it back yet. Everything else was good.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-05-2009
merchandise arrived on time, of excellent quality and proper size.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-05-2009
This order was handled in the fashion that I have come to except from the service I have gotten in the stores. I will use it again!!!!!!!!
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-05-2009
I looked at tennis shoes at two local stores. They had several on sale, but not in my size. Since I had an on line gift certicate I bought an item on line. I was looking for another brand. But bought an item in the price range of the certificat.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-03-2009
No added comments
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-02-2009
Very happy with purchase made. Not happy that a great price was offset by staggering shipping fees. Turned out to be 25% of price ($25). I ordered anyway because of need and to save time.
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 4 Customer Support
Products Met Expectations 7 Products Met Expectations
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Online Shopper
11-02-2009
Bought a wave board. Came without tools. Called CS. Suggestion: return whole box and order a new one. I called the factory myself for set of tools. Second part of order arrived four day later (shoes).
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-02-2009
Great,fast and on time.
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-02-2009
The only thing to complain about is the missing parts of bolts/nuts/screws. Customer Service said that they would send me those missing parts sometime this week, 11/03/09. I'll return the item if I don?t receive them.
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 2 Products Met Expectations
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Online Shopper
11-02-2009
You claimed free return shipping but the label enclosed said I would be charged $6.50 if I used the return postage label. I would not have orderd by mail if I was to be charged for postage. The shoes were very narrow.

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