Sears.com Reviews and Store Ratings | Bizrate
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Sears.com Reviews

04/06/2013
Sears.com sells more than 2,000 brand name appliances and 4.2 million appliance parts from 400 manufacturers. Consumers can research, comparison-shop and order major appliances, including refrigerators and freezers, built-in and freestanding cooking products, dishwashers, washers and dryers and select microwaves. Sears also sells more than 3,500 Craftsman tools online... Show More Sears.com sells more than 2,000 brand name appliances and 4.2 million appliance parts from 400 manufacturers. Consumers can research, comparison-shop and order major appliances, including refrigerators and freezers, built-in and freestanding cooking products, dishwashers, washers and dryers and select microwaves. Sears also sells more than 3,500 Craftsman tools online as well as a variety of gift items in their WishBook area. You may also choose from a large selection of tools and lawn and garden items. In addition, the site provides information on service, repair, maintenance and retail store locations.

Sears.com Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

8.1 out of 10

Would Shop Here Again:

8.1 out of 10

Likelihood To Recommend:

8.2 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 82% 81%

Neutral

 4% 5%

Negative

 14% 14%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.6 out of 10

Design of Site:

8.4 out of 10

Satisfaction With Checkout:

8.7 out of 10

Product Selection:

8.5 out of 10

Clarity of Product Information:

8.4 out of 10

Charges Stated Clearly:

9.0 out of 10

Price Relative To Other
Online Retailers:

8.6 out of 10

Shipping Charges:

8.3 out of 10

Variety of Shipping Options:

8.4 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

8.6 out of 10

Order Tracking:

8.1 out of 10

Product Met Expectations:

8.5 out of 10

Customer Support:

7.7 out of 10

Product Availability:

8.7 out of 10

Returns Process:

5.3 out of 10

Recent Reviews for Sears.com

Showing 1 - 10 of 1506
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "highly" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "quite a bit" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    Mar 18, 2013
    The option to select the sears store for delivery at no shipping should have been available during final check out.
    Ratings After Purchase Has Been Made
    Apr 6, 2013
    I talked with your representative and explained to him what I needed and he assured me he found what I needed. He lied. He sent me the wrong part and charged me $10.00 shipping plus taxes. I want to return this part. I had to go ... Read full review »
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "highly" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "highly" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    Mar 27, 2013
    This review is "somewhat" satisfied with the purchase experience at Sears.com.
    Ratings After Purchase Has Been Made
    Apr 6, 2013
    This review is "not at all" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "highly" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "highly" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    Mar 13, 2013
    This review is "quite a bit" satisfied with the purchase experience at Sears.com.
    Ratings After Purchase Has Been Made
    Apr 6, 2013
    This review is "a little" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "quite a bit" satisfied with the purchase experience at Sears.com.
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