Sears.com Reviews and Store Ratings | Bizrate

Sears.com Reviews

05/25/2013
Sears.com sells more than 2,000 brand name appliances and 4.2 million appliance parts from 400 manufacturers. Consumers can research, comparison-shop and order major appliances, including refrigerators and freezers, built-in and freestanding cooking products, dishwashers, washers and dryers and select microwaves. Sears also sells more than 3,500 Craftsman tools online... Show More Sears.com sells more than 2,000 brand name appliances and 4.2 million appliance parts from 400 manufacturers. Consumers can research, comparison-shop and order major appliances, including refrigerators and freezers, built-in and freestanding cooking products, dishwashers, washers and dryers and select microwaves. Sears also sells more than 3,500 Craftsman tools online as well as a variety of gift items in their WishBook area. You may also choose from a large selection of tools and lawn and garden items. In addition, the site provides information on service, repair, maintenance and retail store locations.

Sears.com Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

8.3 out of 10

Would Shop Here Again:

8.2 out of 10

Likelihood To Recommend:

8.3 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

84% 88%

Neutral

3% 3%

Negative

13% 10%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.5 out of 10

Design of Site:

8.4 out of 10

Satisfaction With Checkout:

8.7 out of 10

Product Selection:

8.5 out of 10

Clarity of Product Information:

8.4 out of 10

Charges Stated Clearly:

9.1 out of 10

Price Relative To Other
Online Retailers:

8.5 out of 10

Shipping Charges:

8.4 out of 10

Variety of Shipping Options:

8.5 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

8.8 out of 10

Order Tracking:

8.6 out of 10

Product Met Expectations:

8.6 out of 10

Customer Support:

7.8 out of 10

Product Availability:

8.8 out of 10

Returns Process:

5.5 out of 10

Recent Reviews for Sears.com

Showing 1 - 10 of 2081
  • Ratings for the site & Shopping Experience
    May 24, 2013
    This review is "quite a bit" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    May 24, 2013
    This review is "highly" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    May 24, 2013
    I like the sales of the day.
  • Ratings for the site & Shopping Experience
    May 24, 2013
    This review is "quite a bit" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    May 24, 2013
    The layout of the outdoor living section of your website was is a little confusing. Especially if you don't quite know exactly what you're looking for (ie, bistro vs patio set) Other than that, the check out was painless. I also ... Read full review »
  • Ratings for the site & Shopping Experience
    May 24, 2013
    This review is "highly" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    May 24, 2013
    This review is "highly" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    May 24, 2013
    This review is "highly" satisfied with the purchase experience at Sears.com.
  • Ratings for the site & Shopping Experience
    May 24, 2013
    first time using the sears .com..i was quite impressed with it...easy to navigate for a not so computer savy guy like me..i,ll be back!
  • Ratings for the site & Shopping Experience
    May 24, 2013
    I been a sears shopper for sixty years and always very happy withall products puchased from all departments
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