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Sears.com Customer Reviews

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Store Ratings* Summary

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.2
Would Shop Here Again: 8.3
On Time Delivery: 8.4
Customer Support: 7.8
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*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Sears.com

Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Online Shopper
10-12-2009
Shopped at the store not the website. We found clothes for the grandkids.
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 4 Customer Support
Read full review 		Online Shopper
10-12-2009
always find the service is lower than average...dont seem to want to help out much..not very friendly...
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 4 Customer Support
Read full review 		Online Shopper
10-12-2009
Sears used to be my 'go to' store whenever I needed something. Every appliance I owned was a Kenmore, my kids clothes, household furnishings, everything! But not anymore! Sears quality SUCKS quite frankly. I now shop their competitor - JC Penney's
Overall Rating 6 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 7 Customer Support
Read full review 		Online Shopper
10-12-2009
I think a $3 delivery charge for a senior is horrific! I have just moved and over the years have used Sear so much with free delivery to the door. There should be a once per month fee as there is always something forgotten (at least by us old...
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Online Shopper
10-12-2009
We often purchase from Sears, both in store and sometimes online. We are very satisfied with the quality.
Overall Rating 4 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 1 Customer Support
Read full review 		Online Shopper
10-12-2009
could not find anyone to help me

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