GenesisAutoParts.com Customer Reviews

Store Details

Store Ratings* Summary


GenesisAutoParts.com
Customer Certified
Over 500 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.4
Would Shop Here Again: 8.4
On Time Delivery: 8.7
Customer Support: 7.5

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of GenesisAutoParts.com


Overall Rating 2 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 5 Customer Support
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outhousemouse
11-19-2009
I ordered and was charged for a two row radiator and received a single row radiator.
Overall Rating 6 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 8 Customer Support
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temo
11-17-2009
The fuelpump module that I ordered with you came without a new gasket and I have to use the old unit gasket. I checked at a local auto parts and the pump module they show me has a new seal gasket
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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taylor
11-16-2009
satisfied
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 2 Customer Support
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Online Shopper
11-15-2009
I was very pleased at the prices&the timely manner in which i recieved my order.How ever i tried to reach a service rep by phone&pc&could not .The phone #'s came up not valid&there were no online reps available.But i would recomend your site 2...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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JUSTBOBS
11-15-2009
GREAT PRICE ,PRODUCT, SHIPPING--- ALREADY INSTALLED!!!! THANX
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Johnny
11-11-2009
The radiator does not even have a cap, so I have to use the old cap.
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 5 Customer Support
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carlotta2112
11-09-2009
could not get an answer on the landline to speak directly to a human. hate typing conversation. :p
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 1 Customer Support
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DC
11-09-2009
Wrong part sent. I pleaded for money for labor. Was told he did not know where manager was. Was told it would do no good to talk to manager because GAP never reimburses for labor even though he admitted it was GAP's fault the order was listed...

GenesisAutoParts.com has posted a response to this review.  Read full review

Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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steady
10-28-2009
They sent the wrong part and then would not work with me to get the correct part shipped back to me in a timely manner. This is the worst business that I have ever dealt with.

GenesisAutoParts.com has posted a response to this review.  Read full review

Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 7 Customer Support
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ppudgem
10-25-2009
While radiator fit, it had extra outlets that are not OEM.