Vanns.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 9.0


Gold Honoree
Over 25,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 9.0 On Time Delivery: 9.2 Customer Support: 9.0 Product Met Expectations: 9.1
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 93% 96% 96%
Icon: NeutralNeutral 1% 1%
Icon: NegativeNegative 7% 3% 3%
*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Vanns.com

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 11, 2008
Delivered earlier than first message said.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 11, 2008
All of my transactions should go so well.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 3.0  On Time Delivery
Customer Support: 5.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 10, 2008
the falt of the delivery was with the Shipper UPS who promised the package a day earlier than they got it to me.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
The Sony STR-DG2100 AV receiver I ordered arrived missing the master volume knob. The only solution both Vann's and Sony offered was to box up the receiver, send it back to Missoula, Montana and wait a week or two for a replacement to be shipped to me. Since I was eager to keep the receiver and use it with my new 52" Sony XBR4 HDTV (also ordered from Vann's), the only option I had was to pay Sony $30.00 for a replacement plastic volume knob [exorbitant] so I could go ahead and get my new home theater set up. They wouldn't send me a free replacement. I thought that after spending a total of $4000.00 for Sony electronics, maybe they would be a little more accomodating. Instead I feel I was... (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 08, 2008
ON TIME DELIVERY/GOOD PRICE/GOOD ITEM

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 08, 2008
Excellent service, true to their word.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 07, 2008
Tried to reach customer service three times on the phone. Had to hold more than 15 minutes each time - then I hung up. On the fourth call, customer service answered my call within 4 minutes on hold. Emailed them with the same question, received email response 5 days later. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 07, 2008
WOW - got here in 3 days and what a deal!

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 07, 2008
I bought a Sony KDL52XBR4. I shopped in stores and on line for several months and Vann's had the best price. They beat the competition by several hundred dollars. Out of the box, the picture and quality would blow you away. Vann's shipped promptly on time by Big Yellow shipping, nothing damaged. I'm well satisfied. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 07, 2008
Very satisfied with Vann's -- merchandise was exactly as ordered and shipping arrive timely and in excellent condition.

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