Dell.com Customer Reviews

Store Details

Store Ratings* Summary


Dell.com
Customer Certified
Over 1,000,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.9
On Time Delivery: 9.1
Customer Support: 8.1

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Dell.com


Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 4 Customer Support
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business girl
11-23-2009
I am not happy that I have to purchase this product on line ONLY. I would prefer to purchase it at any office supply store. Your prices are high and the ink does not last long so I will be ordering more often than I like.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
11-22-2009
None
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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supersteve
11-20-2009
I really appreciated the sales team and their service. I just wish there were a couple more fast track options (especially with a non-integrated video card).
Overall Rating 6 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 2 Customer Support
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Scott
11-18-2009
2 days after I placed order they offered a mini netbook for $99. when I call to have one added to my order the customer service lady said -too bad- When I asked her for some help she rude and did not want to help me out.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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lisa026
11-17-2009
I do not care for the shipping notifications. Everytime I order I receive the item before the shipping notifications.
Overall Rating 2 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 0 Customer Support
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Joel Kirschbaum
11-17-2009
I clicked on two differnt ink cartridges but the next page showed 6 requested. I went back and deleted,the unasked for extras. Your program fraudulantly added extra ink to bilk the unwary. For shame. Joel Kirschbaum (Ph.D.)
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-16-2009
concerning Dell Order #941676292 I had purchase a extended repair or replace warranity with this product but did not recieve anything regarding as such..should i have recieved something as to this warranity as proff of purchasing such.. thanks
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Kip
11-15-2009
The items were delivered on time and the e-mail notifications were very helpful.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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MeMe
11-14-2009
Product arrived next day. A christmas gift for my grandson.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-14-2009
i accidently ordered the wrong item and dell returned it with no hassel