Dell SMB Customer Reviews

Store Details

Store Ratings* Summary


Dell SMB
Customer Certified
Over 1,000,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.9
On Time Delivery: 9.1
Customer Support: 8.1

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Dell SMB


Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Read full review
tjdav
11-28-2009
Purchase of the Dell Inspiron went very well. I was dispointed about the backorder but was patient.Glad to receive, product is just what I expected.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
texasmomma08
11-27-2009
I love my computer, received quicker than expected.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Online Shopper
11-27-2009
ALthough you wrote that there was a slight delay, my PC came 2 days earlier than the final date Dell said. PC was packaged very well.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Read full review
Online Shopper
11-25-2009
Hard to respond to this kind of survey since what I bought was a service policy extension and not a product.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Red1
11-25-2009
We LOVE our new monitor!!!
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 4 Customer Support
Read full review
business girl
11-23-2009
I am not happy that I have to purchase this product on line ONLY. I would prefer to purchase it at any office supply store. Your prices are high and the ink does not last long so I will be ordering more often than I like.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Read full review
Online Shopper
11-22-2009
None
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
supersteve
11-20-2009
I really appreciated the sales team and their service. I just wish there were a couple more fast track options (especially with a non-integrated video card).
Overall Rating 6 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 2 Customer Support
Read full review
Scott
11-18-2009
2 days after I placed order they offered a mini netbook for $99. when I call to have one added to my order the customer service lady said -too bad- When I asked her for some help she rude and did not want to help me out.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
lisa026
11-17-2009
I do not care for the shipping notifications. Everytime I order I receive the item before the shipping notifications.