Perfumania.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 9.0


Over 75,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 9.2 On Time Delivery: 9.3 Customer Support: 8.4 Product Met Expectations: 9.1
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 100% 92% 94%
Icon: NeutralNeutral
Icon: NegativeNegative 8% 6%
*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Icon: Poor Poor

Reviews of Perfumania.com

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 02, 2008

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 23, 2008
This was the easiest method of ordering fragrances that I have ever experienced. I ahve used them several times and am always pleased with the service.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 15, 2008
I am very satisified with the service and products that were purchased.

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 14, 2008
One of the bottles of cologne was broken and had leaked all over the package

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 04, 2008
Great site. Will buy again from you.

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Would Shop Here Again: 3.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 03, 2008
O have been a customer for over 5 years. Something happened with my checkout, and my card was in question. I have many other cards or methods of payment. The customer service rep was abrupt and short, and basically semi-hostile while preaching policy. I have yet to receive a response to my e-mail that I sent over 7 days ago. I am dissapointed and feel unappreciated as a customer. My order was not given a chance to resubmit. I wish they would have reconsidered. I wouldn't be shopping for a new supplier right now. My money is good anywhere in these tough times. It would be different if someone nicely explained what happened. But no one knew, had no ambiotion to find out, and told me I could never... (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 02, 2008
The top was hard to get off

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 01, 2008
Thanks

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Mar 28, 2008
Company had a hard time processing my payment through shop.com and after 3 attempts your company placed a hold on both failed payments. I had to call to request for it to be removed.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Mar 21, 2008
great products easy to order very happy with my purchase.

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