wine.com Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall Rating: 8.9


wine.com
BizRate Certified Ribbon Customer Certified
Over 50,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.7
On Time Delivery: 9.2
Customer Support: 8.6
Products Met Expectations: 9.0

*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of wine.com


Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 7  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
07-09-2009
This order got mixed up and there was only a partial delivery. I contacted Wine.com and their staff was wonderfull about getting the order corrected. We have ordered from Wine.com many times and this has been the only mixup.
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 8  Products Met Expectations
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Online Shopper
07-06-2009
Very friendly site. Lots of helpful information. My call to Customer Support was over the timing of a backorder item. It was shipped earlier than expected.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
07-06-2009
Have been quite satisfied with the wines we have received and but haven't had opportunity to taste wines from latest shipment.
Would Shop Here Again: 6  Would Shop Here Again
On Time Delivery: 6  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 5  Products Met Expectations
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Online Shopper
07-05-2009
Can packages be delivered in the evening? Since these packages contain wine, they need to be signed for and most people work during the day and aren't around to sign for them. It became quite a hassle to get the package. Everything else is great!
Would Shop Here Again: 4  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 5  Products Met Expectations
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Online Shopper
07-03-2009
The journal I purchased isn't exactly what was advertised on the website. I was looking for the journal I bought years ago but discovered it is no longer available. This is larger than I wanted and makes it ackward to carry at wine tastings.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
07-02-2009
I have been ordering from Wine.com for over a year, I order every couple of weeks and have never had a problem! Love the service, selection, and prices.
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
06-27-2009
This was a gift for someone so I have no way to rate the service other than to say the recipients have gotten the wine and seem very happy.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
06-22-2009
The wine selection and arrival was easy enough.....however the wine arrived slightly warm. It was still ok but the delivery in the summer is not the best.
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 9  Products Met Expectations
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Online Shopper
06-22-2009
I only purchase when there is 1cent shipping - I would like to see a wider range of finer wines in the $40-75 catagory.
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
06-21-2009
Great to see the wide choice and quality of your products.