RitzCamera.com Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall Rating: 8.2


RitzCamera.com

Over 25,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.1
On Time Delivery: 8.1
Customer Support: 7.0
Products Met Expectations: 8.7

*Ratings are for the past 90 days only.

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Reviews of RitzCamera.com


Would Shop Here Again: 6  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 6  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
07-02-2009
I still do not have the products I purchased. three is a a hold until a lens is shipped by the manufacturer which I am not happy about. it has been over two weeks since I placed my order.
Would Shop Here Again: 4  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 1  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
07-02-2009
Tried to order a camera/out of stock. Staff doesn't know products; ordered dif.camera -- in stock but not shipped on time; wasted 1 1/2 hour on phone with no info. Even manager not helpful. Canceled order. Got camera from another co. w/in 3 days.
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 8  Products Met Expectations
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Online Shopper
07-01-2009
I've ordered >$500 worth of items. The plastic cover for a couple of albums are ripped. They don't seem to be damaged due to the packaging, but were packaged even though they were damaged. But I didn't bother to return due to inconvenience.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
07-01-2009
I ordered a camera and had it shipped to my mother's address as I'm stationed in Afghanistan. Everything arrived after only two days and in good order, thank you for your timely shipping and professionalism in handling this manner.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
07-01-2009
My only complaint was that when I would try to track my items I was told they were unable to track at this time. I was sent e-mails telling me they had been shipped, but if you are going to have a tracking system it should work properly.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
07-01-2009
Was surprised that Ritz Camera carried the products I was looking for and at such great prices. The amount of time it took to get items was excellent. It was here long before I thought it would be.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
06-30-2009
I looked all over for my product. Ritz had it and it shipped quickly.
Would Shop Here Again: 3  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 6  Customer Support
Products Met Expectations: 1  Products Met Expectations
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Online Shopper
06-29-2009
I'm still not receive the product purchased on 6/18/09.
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 7  Products Met Expectations
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Online Shopper
06-29-2009
The only drawback was I couldn't tell if the camera came with a memory card, which in fact it didn't so I had to go buy one at the store after I received my camera. If it was clear it didn't come with one I would have purchased it at the same time.
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 5  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
06-28-2009
If you don't have the product to ship, you should say so at the time of ordering instead of me having to contact to find out an anticipated ship date. Couldn't give me a ship day so I had to cancel the order. This was a birthday gift.

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