Green Mountain Coffee Customer Reviews

Store Details

Store Ratings* Summary


Green Mountain Coffee
Customer Certified
Over 75,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.4
Would Shop Here Again: 9.4
On Time Delivery: 9.5
Customer Support: 9.2

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Green Mountain Coffee


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Rose
11-22-2009
Huge selection of great tasting coffee and tea!
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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Cafe Bon
11-22-2009
Great products, including this purchase. Customer support OK, seems not fully on top of things. Called re: this order b/c I was confused about whether I got the full discount/reward shown with this purchase thru Cafe Express memebership. Still...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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jnivsdad
11-21-2009
Everything I had expected from green mountain had happened. The customer service person I talked to was very helpfull and knowledgeable I had a great experience and will order again.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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grus
11-21-2009
When I have contacted your customer service,they were very knowledgable about your products, very helpful in recommending coffees for me and my family and great about communicating delivery times. I couldn't be happier with your people or company!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Ed
11-21-2009
Great coffee and excellant service!
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-21-2009
I truly like the Spicy Eggnog coffee and would love for it to be available year round.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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none
11-21-2009
no comment
Overall Rating 6 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 4 Customer Support
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Frosty
11-20-2009
Confusing new website features led me to place new recurring order by mistake. Contacted Green Mountain immediately, but customer service responded too late to cancel order and didn't offer any adjustment.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-20-2009
I love Green mountain Coffee. It is excellent every time.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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BearPond
11-20-2009
Love your coffee and the selection of flavors;especially the seasonal flavors offered. I have found that many flavors are only available direct from Green Mountain - so the ease of ordering online thru you direct is perfect.