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Kmart Reviews

Most Current Certification:

10/06/2013

Kmart features hundreds of thousands of products across multiple categories, including Martha Stewart Everyday and other nationally recognized brands, as well as a huge range of Kmart products from apparel and jewelry to home electronics and toys. Kmart also offers the lowest priced nationally advertised unlimited internet service at $8.95 a month, a number of newsle... Show More Kmart features hundreds of thousands of products across multiple categories, including Martha Stewart Everyday and other nationally recognized brands, as well as a huge range of Kmart products from apparel and jewelry to home electronics and toys. Kmart also offers the lowest priced nationally advertised unlimited internet service at $8.95 a month, a number of newsletters and in-store returns or exchanges at any of the more than 2,100 Kmart locations, nationwide.

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Overall Satisfaction:

8.7 out of 10

Would Shop Here Again:

8.5 out of 10

Likelihood To Recommend:

8.7 out of 10

Overall Satisfaction	Past 3 Months	Past Month
Positive	90%	89%
Neutral	2%	2%
Negative	8%	9%

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.6 out of 10

Design of Site:

8.6 out of 10

Satisfaction With Checkout:

8.6 out of 10

Product Selection:

8.5 out of 10

Clarity of Product Information:

8.5 out of 10

Charges Stated Clearly:

8.9 out of 10

Price Relative To Other
Online Retailers:

8.7 out of 10

Shipping Charges:

8.1 out of 10

Variety of Shipping Options:

8.4 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.2 out of 10

Order Tracking:

9.2 out of 10

Product Met Expectations:

8.9 out of 10

Customer Support:

8.6 out of 10

Product Availability:

9.0 out of 10

Returns Process:

6.5 out of 10

Online Shopper

Ratings for the site & Shopping Experience

Oct 5, 2013

Always like K-marts in our area
Cindy290

Ratings for the site & Shopping Experience

Oct 5, 2013

You have the right color yarn, I was looking for Thank you....
Polly

Ratings for the site & Shopping Experience

Sep 27, 2013

usually quite pleased with experiences at Kmart

Ratings After Purchase Has Been Made

Oct 5, 2013

I had purchased a floral nightgown at the Kmart store in Jonesboro Arkansas, and love it. When I saw this nightgown in very berry I immediately ordered it. When I received it very quickly I was thrilled, then when I opened the ... Read full review »
Uncle Dave

Ratings for the site & Shopping Experience

Oct 5, 2013

Your web site froze right at the p0int of purchase. Luckily, my points balance told me that the order had not gone thru, so I reordered the merchandise.
Carm

Ratings for the site & Shopping Experience

Oct 4, 2013

Good prices but sometimes quality is iffy. Easy in store returns are great. Though in store customer service is hit or miss.
Fanny

Ratings for the site & Shopping Experience

Oct 4, 2013

the product information seems not detail enough. there is no detail information about the size of the clothes. there is no shipping weight and shipping dimension of product which is important information. even the chat service ... Read full review »
Ankur

Ratings for the site & Shopping Experience

Oct 4, 2013

Shopping with Kmart and Sears are always pleasure and good saving.
Vicky

Ratings for the site & Shopping Experience

Sep 29, 2013

Kmart's price for the clock was quite a bit lower than the other sites!

Ratings After Purchase Has Been Made

Oct 4, 2013
sharon

Ratings for the site & Shopping Experience

Oct 4, 2013

i don't like surveys
Galvin

Ratings for the site & Shopping Experience

Oct 4, 2013

The web site is fast and of good performance. I was onto the site and bought my stuff fast. I am impressed.

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Kmart Reviews

Kmart Store Rating Ratings are for the past 90 days only.

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