Zappos.com Customer Reviews

Store Details

Store Ratings* Summary


Zappos.com
Customer Certified
Over 175,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.4
Would Shop Here Again: 9.5
On Time Delivery: 9.7
Customer Support: 9.4

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Zappos.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
slou
12-02-2009
Great experience! Super fast delivery!! Love both pairs of boots--they look great on!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
AD
12-01-2009
I was so excited when my order arrived the next day - at no additional charge! That was awesome! I told all my friends and family!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
SBchicago
12-01-2009
Love Zappos! I love that I can order several sizes and styles up front - free shipping and return what I do not wish to keep/does not fit again - free shipping. This is the main reason I shop here.
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Princess
11-30-2009
I appreciate that there were no hidden fees and my order came when expected and I was able to EASILY track the progress of my order.
Overall Rating 6 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Read full review
Chamorroone
11-30-2009
This is my second purchase and was satisfied on both occassions of timely delivery and return policies. Looking forward in doing future business and highly recommending to other members of my family and friends.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Serpe
11-29-2009
I have a difficult size foot and was pleasantly surprised t0 find the shoes I purchased fit. I generally wear SAS shoes and wished Zappos would carry them.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
NJMommy
11-29-2009
Great site! great prices and service.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
eyeseeme
11-29-2009
Such speedy delivery!! I was so surprised by the thoughtfulness in getting the item to me so quickly even though I did not pay for overnight delivery; in fact I even received free shipping!!! Can't ask for anything better than that.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Dr. D
11-29-2009
I love Zappos. I have small feet for a guy 7.5 D and it was impossible to buy in retail stores (only stock 8 and larger). I always find the styles I want in my size at Zappos. Thank you.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
Read full review
Online Shopper
11-29-2009
Item is a gift, has not been opened, so all responses are speculation