Zappos.com Reviews and Store Ratings | Bizrate

Zappos.com Reviews

10/06/2013
Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can choose from a selection of over 100 brands, more than 50,000 SKU's and have access to more than 30 million pairs of shoes!
Circle of Excellence - Zappos.com

2013 Platinum

Circle of Excellence

11 years

Zappos.com Store Rating Ratings are for the past 90 days only.

Back to overview

Overall Satisfaction:

9.4 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.6 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

96% 96%

Neutral

2% 2%

Negative

2% 2%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

9.2 out of 10

Design of Site:

9.1 out of 10

Satisfaction With Checkout:

9.5 out of 10

Product Selection:

9.2 out of 10

Clarity of Product Information:

9.3 out of 10

Charges Stated Clearly:

9.6 out of 10

Price Relative To Other
Online Retailers:

8.6 out of 10

Shipping Charges:

9.5 out of 10

Variety of Shipping Options:

9.3 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.7 out of 10

Order Tracking:

9.7 out of 10

Product Met Expectations:

9.0 out of 10

Customer Support:

9.5 out of 10

Product Availability:

9.3 out of 10

Returns Process:

9.5 out of 10

Recent Reviews for Zappos.com

Showing 1 - 10 of 7859
  • Mel
    Ratings for the site & Shopping Experience
    Sep 30, 2013
    Ratings After Purchase Has Been Made
    Oct 6, 2013
    I am truly amazed at the ease of ordering and returning. I've been sceptical of return/exchange policies especially when it comes to shoes and Zappos has always been accommodating ... When I shop again on-line (daily) Zappos will ... Read full review »
  • Elena
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    I love Zappos! Easy shopping and returns. Staff is so accommodating.
  • ZAP ZAP
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    THE VERITY PRICES POLICY FREE SHIPPING
  • Online Shopper
    Ratings for the site & Shopping Experience
    Sep 19, 2013
    I like to buy my running shoes from Zappos. Good prices and have always found them in stock.
    Ratings After Purchase Has Been Made
    Oct 6, 2013
  • Polly
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    I order online quite often & go to Zappo's before any other online store. They always have the best selection & good prices. In addition, my orders are always shipped out promptly & returns or exchanges are hassle-free. I would & ... Read full review »
  • Vici
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    I love the ease of ordering and, if necessary, returning I have experienced with Zappos. Thanks for the experience....and the shoes!
  • Online Shopper
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    i appreciate the great and very fast service!
  • Online Shopper
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    I love you. Best service ever. You make me feel special.
  • ciaopanda
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    I love the customer service t Zappos and its CEO, Tony Hsieh. If Las Vegas wasn't so terrible, I'd love to work for Zappos.
  • Boetch
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    I am very happy with you product. I have a hard time finding a wide in shoes and you always have what I need. Wish I could get a discount sometimes but do love your products.
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