Zappos.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 9.4


Circle of Excellence
Over 150,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 9.5 On Time Delivery: 9.7 Customer Support: 9.6 Product Met Expectations: 9.1
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 97% 98% 97%
Icon: NeutralNeutral 1% 1% 1%
Icon: NegativeNegative 2% 1% 2%
*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Zappos.com

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 11, 2008
Per usual, the experience with Zappo's was a good one. My order was shipped and received expediently. The quality of the shoes was as expected, the fit right on. As I have commented previously, I'm extremely satisfied with Zappo's.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 11, 2008
no problems with order or shipping and found the shoe that fits my needs through ZAPPOS SHOE GUIDE

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 11, 2008
This was my first experience with ordering from Zappos. I was blown away by how easy of an experience it was. I received emails to the status of my order in a timely (actually very quick) fashion. Zappos even upgraded my shipping for FREE. I ordered on a Friday and received my item on a Monday. When does that ever happen??????? Zappos rocks. I will be ordering alot more from this company. Thanks for everything! (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 11, 2008
I received my order earlier than expected and was very pleased. I like the tracking information provided by UPS. Thank you

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 10, 2008
EXCELLENT SHIPPING GOOD PRODUCT

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 10, 2008
Great site to order hard to find shoes.. My local stores do not have the selection Zappos has..

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 2.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 10, 2008
Once I received the shoe, I realized it was not the style I wanted.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 10, 2008
I like shopping with Zappos. They deliver quickly and have a great return policy and merchandise is exactly what I ordered.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 10, 2008
I really appreciated the free upgrade to 2-day delivery, and the email notification stating so. I never did receive a second email though, providing a tracking number. This would have been nice had there been a problem with the delivery. My shoes arrived on-time and are what I had hoped for/expected based on photos and customer comments online. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
My only issue is that I did fill out this survey when I got the order shipment, and here they are telling me I didn't fill it out.

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