Zappos.com Customer Reviews

Store Details

Store Ratings* Summary


Zappos.com
Customer Certified
Over 175,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.4
Would Shop Here Again: 9.4
On Time Delivery: 9.7
Customer Support: 9.4

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Zappos.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
SKY
11-20-2009
Zappos is great! Quick and easy to use, my only shoe store!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Jenny
11-20-2009
Very pleased with everything!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
blairs
11-20-2009
i have ordered from zappos before and will continue to do so. luv them!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Taz
11-20-2009
Love dealing with this company
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Online Shopper
11-19-2009
I was thrilled with my experience with Zappos. Went on line, ordered some jeans and received them the next day. Fit perfectly. Were excellent quality. I'm happy.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
Read full review
Happy Ky Customer
11-19-2009
Zappos.com offers outstanding service, shipping and product selection. You'll be shocked too when you receive your product(s) THE VERY NEXT DAY! A+ Zappos is Highly Recommended!
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 8 Customer Support
Read full review
msvicki0123
11-19-2009
The order would have been received on time, however UPS supposedly had trouble finding my address. It was delayed by about 3 days.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
JessieH
11-18-2009
I purchased my favorite black shoes 5 years ago and was excited to find Zappos still offered them. Now I don't have to be afraid of being without my favorite BCBG.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
Read full review
Harleyrose1968
11-18-2009
My Transaction was Perfect, I rarely am able to order shoes online but this was so easy- shipping was superfast also!! Having the return shipping for free option was a great stress reliever also.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
blacqbuti
11-17-2009
Zappos is the most wonderful company...they meet all of my expectations and needs.