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Zappos.com Customer Reviews

Store Details

Store Ratings* Summary


Zappos.com
Customer Certified
Over 250,000 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.4
Would Shop Here Again: 9.4
On Time Delivery: 9.7
Customer Support: 9.5

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Zappos.com


Overall Rating 10 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
02-13-2012
Love Zappos.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Susie
02-13-2012
This order was actually a return. I had ordered the wrong size initially. So I sent back the wrong size for store credit. the right size was sent off to me, no hassle. And best of all, no extra shipping charges! I love this company.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Jake
02-13-2012
Product was cheap. Wouldn't buy again...
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 5 Customer Support
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Annie
02-13-2012
Disappointed that a pair of sneakers that I have been ordering for years in that size did not fit. The second pair fit fine.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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DeannaB
02-13-2012
Absolutely love Zappos....so easy to shop purchase & return if needed.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
02-13-2012
Fantastic experience. Above average delivery time, good communication during shipping process. Excellent return policy
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
02-13-2012
I love you guys and gals. You are THE BEST WITH THE BEST WEBSITE EVER. NOW, everyone I know order from you exclusively, even my 4 year old grand-daughter. Check your records! I gave her a $100 gift certificate and she selected her own shoes. Her...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Roadapple1
02-13-2012
Wonderful experience - would keep ordering from Zappos, great selection and a far superior experience than going to a mall and to a shoe store with uninformed clerks and a pitiful selection of shoes.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Debbie
02-13-2012
Customer service is awesome.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Online Shopper
02-13-2012
I am very satisfied..

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