Zappos.com Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 9.4

Zappos.com
BizRate Certified Ribbon Customer Certified
Over 175,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 9.4
On Time Delivery: 9.7
Customer Support: 9.4
Products Met Expectations: 9.0
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*Ratings are for the past 90 days only.

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Reviews of Zappos.com

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
I placed my first order a week ago and have place two more (a total of three) orders since. I found shoes I wanted on Tuesday night late, ordered them on line and wore them to dinner the next night !! AWESOME.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
I couldn't believe how fast my order came. The boots fit perfectly and the service was great! You guys rock!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
This is the most fantastic company with the most efficient logistics ever. Thank you!!! I just wish I could buy my toothpaste and my vegetables also from them!!!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
I am a HUGE fan of zappos!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
I love my new ugg boots and cannot wait to wear them.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
Always great selections, great prices and great delivery.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
This was an awesome, perfect online experience!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
Zappos.com is great. On time delivery and my daughter loves her new boots!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-01-2009
The item was shipped super fast (10pm ordered, arrived by 5pm the next day)and I felt comfortable that I could return the item if I needed to, however the product was as good as the reviews said and I was happy to keep it. I am very satisfied with...
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-31-2009
I have already recommended Zappos to people. When I order I intend to keep one pair so I will return more than I keep. I use Zappos because of your extensive selection, free shipping and good customer service.
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