Zappos.com Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 9.4


Zappos.com
BizRate Certified Ribbon Customer Certified
Over 175,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.4
On Time Delivery: 9.6
Customer Support: 9.4
Products Met Expectations: 8.8
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Zappos.com

Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
My order arrived sooner than expected due to the fact Zappos gave me
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
VERY SATISFIED
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 3  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
returning sunglasses because they aren't the size I wanted for my face..looked bigger in picture. I think it is just a hard thing to choose on line.I will order from you again..very satisfied..hopefully return goes well.send return direct.Cara... (more)
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
great customer service, quick shipping
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-05-2009
100% satisfied and will do business again soon. Thanks
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-04-2009
Excellant selection, outstanding service and delivery of items.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-03-2009
Thank you so much for shipping so quickly! Amazing service, really.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-03-2009
fantastic return service. I am willing to buy more because itis so easy.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-03-2009
My shoes were delivered in record time. I was quite impressed.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-02-2009
The shoes looked exactly as they did on line, and the size was true - I LOVE them!!
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