Szul.com Customer Reviews

I ordered the wrong ring size for my fiance's engagement ring and I called to see if I could change the size before it shipped so I would not have to return it. The customer service rep told me that it would not be a problem and said it was taken care of. It seemed too simple and I started to worry that I was just told that to get me off the phone. Past customer service experiences have taught me to worry. So I called the next day and spoke to a different rep who told me the ring size had been changed and confirmed the new ring size. I was very pleased that everything had been taken care of and the ring was received as promised. (more)

Not good quality was disapointed.

I didn't receive any shipping confirmation or order details via email.

The product was the perfect gift for my friends confirmation. I'm thinking about purchasing one for myself. Every part of this purchase went the way it should have. Thank you for making my experience memorable.

Thank you for taking the time to match the emeralds in both rings I ordered. My fiance' was shocked and it made our special event memorable. I will definately order again.

The quality was not quite what I expected.

The item will make a perfect 50th birthday gift. The giftee will also love the certification, which is one of the reasons for my choosing Szul.

good quality and fast delivery

I felt the merchant should have attemptted to contact me when they encountered the shipping delay / stock on hand problem. The Merchanted when contacted then explained the problem and tried to offer faster shipping when it was already in transit instead of automatically shipping fastest method or offer a rebate. Since this was my 1st experience, the impression I was left with would not favor repeat business. To their credit the merchandise was good quality at a fair price. (more)

i was very pleased with my experience. my order came much sooner than i had expected. the ring that i purchased was beautiful and it looked exactly like it did on the website.