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Sears Outlet Customer Reviews

Store Details

Store Ratings* Summary


Sears Outlet
Customer Certified
Over 100 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 7.1
Would Shop Here Again: 7.4
On Time Delivery: 7.5
Customer Support: 7.0

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Sears Outlet


Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Read full review
Carlows
02-21-2012
Make bank card was charged before the product was verified. I was told through email that my order was canceled because no store had that model and as of yet a charged still shows on my account.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
ukliz
02-21-2012
It was one of the easiest purchases I think I have made, from the time we decided to buy a new wall oven to picking it up. Everyone was so helpful, this will be the first place we will come the next time we need to replace something for the home....
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Tony
02-20-2012
My whole shopping experience, all aspects, was a thorough delight. The delivery guys were awesome. Very professional, friendly, and efficient. Both of the gentlemen, introduced themselves to me, told me their names, and shook my hand, before and...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
02-20-2012
Friendly staff
Overall Rating 1 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Ron
02-19-2012
I have to date talked to 22 different Sears reps trying to get my ordered delivered. As of 5 min ago I was told they could not find my order and the warehouse was closed I need to call back Monday morning at 8 am. Please have a manager contact me....
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 2 Customer Support
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Online Shopper
02-17-2012
Sears posted same item for 8th time, and Sears canceled order for 8th time with same reason - item could not be found. This posting has been for a specific unit and not general stock. Not an good system since nobody reached "live" has been able to...
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
02-15-2012
The outlet staff was unable to confirm availability of the item when i called. The customer service rep said "i don't how to do that" and hung up on me. I completed the transaction on line, recieved email confirmation and then drove to the outlet...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Big Mike
02-15-2012
Professionalism in every way
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 7 Customer Support
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sz
02-12-2012
I really liked the name brands available and the prices.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Read full review
km
02-12-2012
closures would not stay closed

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