Big Fitness Customer Reviews

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Store Ratings* Summary

Overall Rating:

Big Fitness

Customer Certified

Over 2,500 customers have rated this store since 2000

Would Shop Here Again	On Time Delivery	Customer Support	Products Met Expectations

Overall Rating Summary	Past Week	Past Month	Past 3 Months
Positive	57%	78%	85%
Neutral	—	4%	4%
Negative	43%	18%	11%

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*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Big Fitness

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Would Shop Here Again

On Time Delivery

Customer Support

Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 14, 2008

Would Shop Here Again

On Time Delivery

Customer Support

Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 12, 2008

Big Fitness has terrible customer service and I have no intention of ordering from them again.

Would Shop Here Again

On Time Delivery

Customer Support

Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 07, 2008

The item I ordered, the knee raiser came in a ripped, battered box, and by some miricale all the parts were there, the box was torn open, large pieces missing,it was scotched taped ogether. The shippers arrived after 6:00 PM, never rang my door bell they placed the box up against my garage door and took off. They were probably afraid I would not accept it when I saw the condition it was in. The product is fine it's the shipping that needs to be better. (more)

Would Shop Here Again

On Time Delivery

Customer Support

Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 06, 2008

BIG FITNESS WAS ACTUALLY GREAT ...I AM MISSING A PART AND STAMINA IS THE ONE THAT IS NOT VERY RESPONSIVE. I FINALLY RECEIVED AN E-MAIL WHERE I HAVE TO LOOK UP THE PART NUMBER AND TELL THEM WHICH ONE IS MISSING, THAT'S OK, BUT THE E-MAIL HAD NO OTHER INFO, AS TO WHO I WAS DEALING WITH OR HOW SOON THE PART WOULD COME???? (more)

Would Shop Here Again

On Time Delivery

Customer Support

Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 02, 2008

Fast, efficient, on time. Very satisfied!!

Would Shop Here Again

On Time Delivery

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0 out of 0 people found this review helpful. Online Shopper
Apr 21, 2008

very helpful

Would Shop Here Again

On Time Delivery

Customer Support

Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 20, 2008

I have ordered from your company before with smooth results; however this was the first time that I used my credit line for an order process, and my order information reflected my previous addess that created an issue. The order process was further complicated by the fact that the customer service representative's email account routed my replies to her email in-box junk mail box. Also, upon calling the customer service telephone number, and encountering the voice-mail system did not result in any response from customer service. (more)

Would Shop Here Again

On Time Delivery

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0 out of 0 people found this review helpful. Online Shopper
Apr 20, 2008

Great equipment at good prices. Thanks.

Would Shop Here Again

On Time Delivery

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Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 14, 2008

I received the Xodus 45 degree hyperextension in an opened box with several parts attached to shipping tape. It was also missing two important parts. I called the company directly which was not sure of the exact parts (even though I gave them the specific part numbers). They shipped the parts and one of them is incorrect. (more)