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ULTA.com Customer Reviews

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ULTA.com
Customer Certified
Over 100,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.8
On Time Delivery: 9.1
Customer Support: 8.3
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*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of ULTA.com

Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Online Shopper
11-22-2009
n/a
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review 		ebbiescrooge
11-22-2009
I originally got my make-up from Ulta store. Very nice people in store. Ordered Ulta conditioner while I was online ordering more make-up. Very happy with conditioner. Always happy with Ulta experience.
Overall Rating 10 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review 		Kelly
11-22-2009
I love ULTA
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Melissa
11-22-2009
Great overall experience of shopping on line and extremely easy to move around and find what you are looking for.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Merlin
11-22-2009
I was so pleased and impressed that the order came much quicker then expected! Thank you so much!
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Trisha
11-22-2009
Ulta is one of the few places to get Bare Minerals. I usually go to the store this is the first time Ivordered on line.It worked ok.
Overall Rating 4 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 1 Customer Support
Read full review 		shipper
11-22-2009
I was charged a shipping fee when I was suppose to have free shipping. NO ONE responded to my e-mail questionning the fee
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Happy
11-22-2009
The quickness of delivery of this product exceeded my expections. I am delighted with the service.
Overall Rating 6 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Online Shopper
11-22-2009
Took too long to arrive
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review 		SweetTigress
11-22-2009
Love the shampoo! The first time I used it my hair felt squeaky clean and when it dried it was bouncy and shiny...and I'm 51 and my hair now looks like a teenagers. Coincidence? I don't think so. Thank you Ulta.
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