Backcountry.com Customer Reviews

Store Details

Store Ratings* Summary


Backcountry.com
Customer Certified
Over 100,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.3
Would Shop Here Again: 9.2
On Time Delivery: 9.4
Customer Support: 9.2

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Backcountry.com


Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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chanlee752
11-20-2009
i like it
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Long Walker
11-20-2009
I emailed a question about shoe sizes to customer support, and then used the "live chat" option to ask the same question. Both responses were quick and helpful. Best help I've ever received while making an online purchase. I also love the sandals...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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alpengal
11-20-2009
Backcountry.com is THE BEST!!!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-20-2009
They are GREAT !
Overall Rating 10 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Robbie
11-20-2009
Good business, would want an internship with them.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Hugie
11-20-2009
The jacket is great as was the price!! Thanks!!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Sarah
11-19-2009
Love your service--a 1 day delay in shipping = upgrade to next day airmail for free? I can live with that! Great prices, great inventory, great service; I've already recommended your site to another outdoor-type. Thanks!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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mic
11-19-2009
no tax, free shipping and sale prices on North Face, this is my second Christmas season placing multiple orders with the backcountry
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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wojo
11-18-2009
Good, pleased...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Jennifer
11-18-2009
I was amazed at the speed with which my items were shipped and delivered. I will definitely recommend backcountry.com to others, and use your site again in the future when I am in the market for these products.