PetSmart Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 8.8

PetSmart
BizRate Certified Ribbon Customer Certified
Over 225,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 8.8
On Time Delivery: 9.1
Customer Support: 8.7
Products Met Expectations: 8.8
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of PetSmart

Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 4 Products Met Expectations
Read full review 		Online Shopper
11-09-2009
The dog treat bag I ordered was black, but the one I received was red.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-09-2009
i love petsmart
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review 		Online Shopper
11-08-2009
The bed I ordered for my Dane's Kennel was NOWHERE near the size I thought it would be, but she likes it, so I am not returning it
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-08-2009
Would like to see Purina indoor formula for cats and fancy feast kitten food in the cans. Thats the two items I would have purchased if available.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
Great service!!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
Great delivery response thanks
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
good prices
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
It took over two weeks to get an "in stock" item delivered, which is unheard of in todays world.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
Order for Sargeants Lolly-Pups was filled extremely fast. Order for Sargeant's People Crackers was backordered, then cancelled -- In all likelyhood from the Sargeants end. (I can't find them anywhere else, either, and they are my dog's favorite...
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 1 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
The product was below quality expected.
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