PetSmart Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 8.8


PetSmart
BizRate Certified Ribbon Customer Certified
Over 225,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.9
On Time Delivery: 9.1
Customer Support: 8.7
Products Met Expectations: 8.8
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of PetSmart

Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
prompt delivery
Would Shop Here Again: 5  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
The item did not arrive in a box. Also shipping was WAY too expensive for this item.
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 6  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
We are still waitning for a piece to be shipped to usdue to size problem and the move of your facility.
Would Shop Here Again: 2  Would Shop Here Again
On Time Delivery: 7  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 6  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
they charged me sales tax which means I will never do business with them again
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 7  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
Tracking information could be a little easier to get to, would have been better not to have had to click through 3 pages to get to it. When signing in for order status would have been nice to have tracking numbers right there.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-05-2009
Thank Y'all for supporting The Humane Society, and...
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 5  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-05-2009
The items in the box were not secured. There was nothing in the box to keep them from moving about. The nesting material boxes were smashed. The outside of the was not identified so I believe the package must have suffered at the hands of the... (more)
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-05-2009
Our purchase came even faster than promised. Great!
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
07-04-2009
n/a
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
07-04-2009
Everything I ordered came exactly as descibed and on time. I have ordered before from Petsmart and will order again!!!
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