RugsUSA.com Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 7.1

RugsUSA.com
BizRate Certified Ribbon Customer Certified
Over 10,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 7.2
On Time Delivery: 6.7
Customer Support: 6.0
Products Met Expectations: 7.6

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of RugsUSA.com


Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review
Online Shopper
11-06-2009
Great selection of products
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 1 Products Met Expectations
Read full review
Online Shopper
11-06-2009
I am extremely disappointed with the cheap quality of the rug. I purchased it to replace the rug that I had which I thought this would be a duplicate copy of and it is horrible.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review
Online Shopper
11-06-2009
Just received the 1s( rug - haven't opened it yet
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 1 Products Met Expectations
Read full review
Online Shopper
11-05-2009
i have not received my order!!!!
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review
Online Shopper
11-03-2009
I never recieved any shipping or tracking info. I have ordered from rugsusa several times and this was the worst experience I have had with them. The order took a lot longer to get here than previous orders.
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 2 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review
Online Shopper
11-02-2009
RugsUSA obviously stocks very little inventory. Their customer service dept lies to keep you from cancelling. STAY AWAY from this unreliable vendor!
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 5 Products Met Expectations
Read full review
Online Shopper
10-31-2009
I have not received the item I ordered due to it takes 3 weeks to even ship out. Had this been communicated in the order placing process I would have bought from somewhere else. Price was the only factor that had me purchase from this merchant.
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review
Online Shopper
10-30-2009
The experience was a nightmare. We like the rug very much, but I'll never do business again with RugsUSA.
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review
Online Shopper
10-28-2009
The shipping and tracking information and email was messed up. I clicked on the tracking number and it was a link to an error page.
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 7 Products Met Expectations
Read full review
Online Shopper
10-26-2009
Website was hardly functioning for days with no explanation. Could not obtain tracking number to use with UPS. Finally called customer service - after waiting for my turn (5 minutes) the agent was very good and found the tracking number.